At a Glance
- Tasks: Lead shifts, manage the vibe, and ensure every customer leaves happy.
- Company: A vibrant burger joint with a punk attitude and no corporate nonsense.
- Benefits: Competitive pay, flexible rota, meals provided, and additional tronc pay.
- Other info: Immediate start available; perfect for those looking to grow their career.
- Why this job: Join a fun team and make a real impact in a lively environment.
- Qualifications: 2+ years in a supervisory role, great with people, and detail-oriented.
The predicted salary is between 15 - 16 £ per hour.
About the role
We're a no-nonsense, old school burger joint with a punk attitude and proper food. We don't do corporate. We do great burgers, loud music, and a room that feels alive. We're looking for a shift supervisor who gets that — someone who leads from the front, keeps the energy high, and makes sure every single customer walks out glad they came in.
What you'll be doing
- Running the shift — floor, kitchen comms, pace, and atmosphere. You set the tone the moment you walk in.
- Making sure the vibe is right — music levels, staff energy, greeting standards, speed of service. Not vibes in the abstract. The actual details that make a room feel good.
- Handling complaints on the spot — calmly, confidently, and without needing to elevate everything.
- Leading a small team hands-on — coaching in the moment, keeping standards high without being a jobsworth about it.
- Daily task management — making sure the team's checklist gets done, every shift, without chasing.
- Cashing up and closing the restaurant properly at the end of the night. Accuracy and responsibility required.
What we're looking for
- Minimum 2 years' experience in a supervisory or senior role within casual dining — you've managed a shift before and it shows.
- A natural with people — customers and staff alike. Warm when it's needed, firm when it's needed.
- Someone who takes pride in the details — a table that's slightly off, a greeting that felt flat, service that was a bit slow. You notice, and you fix it.
- Comfortable with cash handling and end-of-night responsibility.
- Ambition — you want to grow, take on more, and build something here, not just clock in and out.
Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £15 – £16 hourly
Benefits: Additional tronc pay, flexible rota and meals provided
Starting time: Immediate start!
About Tommi's Burger Joint
It all began in 1981, when chef Tómas Andrés Tómasson, or Tommi as we know him, taught the good people of Iceland to appreciate the mighty burger. Since then we've moved into various other countries including the UK.
Senior Supervisor in City of Westminster employer: Tommi's Burger Joint
At Tommi's Burger Joint, we pride ourselves on our vibrant work culture that thrives on energy and passion for great food. As a Senior Supervisor, you'll enjoy flexible rotas, additional tronc pay, and the opportunity to lead a dynamic team in a lively environment where your contributions truly matter. Join us to grow your career in a place that values individuality and fosters a sense of community among staff and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Supervisor in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Tommi's Burger Joint. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Tommi's Burger Joint
Don't be shy about reaching out to Tommi's Burger Joint directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Supervisor in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Tommi's Burger Joint and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Tommi's Burger Joint
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
