At a Glance
- Tasks: Support Italian players via live chat and phone, guiding them through queries.
- Company: Join tombola, a friendly and inclusive team in the gaming industry.
- Benefits: Flexible part-time hours, career development opportunities, and a supportive work environment.
- Other info: Great opportunity for long-term career growth in a dynamic company.
- Why this job: Make a real difference in players' experiences while working remotely.
- Qualifications: Fluent in Italian with excellent communication skills.
The predicted salary is between 12 - 15 £ per hour.
tombola is seeking a part-time Customer Experience Advisor to support Italian players remotely from the UK.
The 32-hour week includes a flexible rota with weekday and weekend shifts, and you will engage players by live chat and phone, guiding them through queries and onboarding.
You’ll join a friendly team, value inclusivity, and have opportunities to develop a long-term career while delivering safe, great experiences for players.
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Remote Italian-Speaking Customer Experience Advisor in Sunderland employer: Tombola
At tombola, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises the well-being of our colleagues. As an Employee Relations Advisor in Sunderland, you'll benefit from a supportive environment that encourages professional growth and development, while also having the opportunity to make a meaningful impact on employee experiences. With a strong commitment to fairness and compliance, we ensure that our team members are equipped with the resources and guidance they need to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Italian-Speaking Customer Experience Advisor in Sunderland
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Tombola and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Tombola and let us see your personality shine through!
We think you need these skills to ace Remote Italian-Speaking Customer Experience Advisor in Sunderland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Tombola.
Get Familiar with Our Brand:Before applying, take some time to learn about Tombola and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Tombola
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Tombola.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Tombola will surely appreciate.
