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- Tasks: Lead a team of Customer Service Advisors and enhance customer experiences.
- Company: Exciting gaming company based in North East England.
- Benefits: Full-time, permanent role with hybrid working options.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Fluent in Italian and English with strong leadership skills.
- Other info: Supportive environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
A gaming company based in North East England is looking for an Italian speaking Customer Service Team Leader. This full-time, permanent role involves leading a dedicated team of Customer Service Advisors, fostering a supportive environment, and enhancing customer experiences.
Responsibilities include:
- Managing performance
- Conducting reviews
- Collaborating with cross-functional teams
Successful candidates will demonstrate:
- Fluent Italian and English
- Strong leadership skills
- A passion for delivering excellent customer service in a hybrid setting
Italian-Speaking Customer Service Team Lead — Hybrid in Sunderland employer: Tombola
Contact Detail:
Tombola Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian-Speaking Customer Service Team Lead — Hybrid in Sunderland
✨Tip Number 1
Network like a pro! Reach out to current employees at the gaming company on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your Italian skills during the interview. Don’t hesitate to switch languages if it feels natural; it’ll demonstrate your fluency and passion for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Italian-Speaking Customer Service Team Lead — Hybrid in Sunderland
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluent Italian and English, make sure to highlight your language proficiency right at the top of your application. We want to see how you can communicate effectively in both languages!
Highlight Your Leadership Experience: As a Customer Service Team Lead, your leadership skills are crucial. Share specific examples of how you've led teams or improved customer service in previous roles. We love seeing real-life impacts!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the job description. Mention your experience with performance management and cross-functional collaboration, as these are key aspects of the role we’re looking to fill.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Tombola
✨Brush Up on Your Language Skills
Since this role requires fluent Italian and English, make sure you practice both languages before the interview. Try to engage in conversations or even do a mock interview with a friend to boost your confidence.
✨Showcase Your Leadership Experience
Prepare specific examples of how you've successfully led a team in the past. Think about challenges you faced, how you motivated your team, and the positive outcomes that resulted from your leadership.
✨Understand the Gaming Industry
Familiarise yourself with the gaming company’s products and services. Being knowledgeable about their games and customer service approach will show your genuine interest and help you stand out during the interview.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your capabilities effectively.