tombola is looking for an Italian-speaking Customer Service Team Leader in the UK. The role is hybrid with Sunderland or Leeds base, full-time and permanent, overseeing the Italian customer service function and driving team performance.
You will work closely with CX, Product and Tech to ensure customer voice informs product improvements. You’ll lead coaching, performance management, onboarding, and recruitment, ensuring a positive team culture and high-quality customer support for players across
#J-18808-Ljbffr
Italian-speaking CS Team Lead - Hybrid Growth in Sunderland employer: Tombola
At tombola, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture where every team member can thrive. As a Customer Service Team Leader, you'll not only lead a passionate team but also have the opportunity to shape customer experiences and drive continuous improvement in a dynamic environment. With a strong commitment to employee growth and development, we offer a supportive atmosphere that encourages innovation and celebrates diversity, making it a truly rewarding place to work.
