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- Tasks: Lead training and quality initiatives to enhance player experiences in a dynamic gaming environment.
- Company: A top gaming company in Sunderland with a focus on innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact on player satisfaction while developing your leadership skills.
- Qualifications: Experience in CX training and strong analytical and team leadership skills.
- Other info: Join a vibrant team dedicated to creating exceptional gaming experiences.
The predicted salary is between 36000 - 60000 £ per year.
A leading gaming company in Sunderland is seeking a CX Training, Development & Quality Manager for a 12-month maternity cover. In this high-impact role, you will drive learning and quality initiatives across multiple CX functions and ensure alignment with strategic business goals.
The ideal candidate will bring extensive experience in training within a CX environment, strong analytical skills, and the ability to lead teams effectively. A collaborative team player, you will contribute to creating high-quality player experiences.
CX Training, Development & Quality Leader in Sunderland employer: Tombola
Contact Detail:
Tombola Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Training, Development & Quality Leader in Sunderland
✨Tip Number 1
Network like a pro! Reach out to folks in the gaming industry, especially those in CX roles. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Showcase your skills! Prepare a portfolio or a presentation that highlights your training initiatives and quality improvements in previous roles. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on how your experience aligns with driving learning and quality initiatives.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your talents directly to us. Plus, it shows you're genuinely interested in being part of our team!
We think you need these skills to ace CX Training, Development & Quality Leader in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that align with the CX Training, Development & Quality Manager role. Highlight any relevant training experience and analytical skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about creating high-quality player experiences and how your collaborative spirit can contribute to our team.
Showcase Your Leadership Skills: In your application, don’t forget to mention your experience in leading teams. We want to see examples of how you've driven learning initiatives and improved quality in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Tombola
✨Know Your CX Stuff
Make sure you brush up on your customer experience (CX) knowledge. Familiarise yourself with the latest trends and best practices in CX training and development. Being able to discuss specific strategies or tools you've used in previous roles will show that you're not just a candidate, but a potential leader in this space.
✨Showcase Your Analytical Skills
Since strong analytical skills are key for this role, prepare examples of how you've used data to drive decisions in past positions. Think about times when you identified areas for improvement in training or quality initiatives and how you measured success. This will demonstrate your ability to align with strategic business goals.
✨Emphasise Team Collaboration
This role requires a collaborative approach, so be ready to share experiences where you've successfully led teams or worked cross-functionally. Highlight how you fostered teamwork and communication to achieve high-quality outcomes. Companies love candidates who can bring people together to create great player experiences.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the company's current CX challenges or their vision for the future. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
