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- Tasks: Design training programmes and lead quality assurance to enhance player experience.
- Company: Dynamic gaming company with a focus on player satisfaction.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in player experience while developing your leadership skills.
- Qualifications: Experience in learning and development, strong analytical and coaching abilities.
- Other info: Join a values-driven team in a vibrant gaming environment.
The predicted salary is between 36000 - 60000 £ per year.
A gaming company is seeking a CX Training, Development & Quality Manager for a 12-month maternity cover role based in Sunderland (Hybrid). This strategic position includes designing a multi-phase training roadmap, identifying skill gaps and future needs, and leading quality assurance efforts.
The ideal candidate should have experience in L&D, strong analytical skills, and the ability to coach and develop teams. This role directly impacts player experience, emphasizing a values-driven service ethos.
CX Learning & Quality Lead - 12‑Month Maternity Cover in Sunderland employer: Tombola
Contact Detail:
Tombola Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Learning & Quality Lead - 12‑Month Maternity Cover in Sunderland
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the gaming industry, especially those in training and development roles. They can provide insider info on the company culture and might even refer you directly!
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your previous training programmes and quality assurance projects. This will give you an edge and demonstrate your hands-on experience in L&D.
✨Tip Number 3
Ace the interview by being ready to discuss how you would design a training roadmap for their team. Think about the specific skills they might need and how you can help bridge those gaps.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace CX Learning & Quality Lead - 12‑Month Maternity Cover in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the CX Learning & Quality Lead role. Highlight your L&D experience and any relevant achievements that showcase your ability to design training roadmaps and lead quality assurance efforts.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing player experience and how your values align with our service ethos. Be specific about how your background makes you the perfect fit for this strategic position.
Showcase Your Analytical Skills: Since this role requires strong analytical skills, don’t forget to include examples of how you've used data to identify skill gaps or improve training programmes in the past. This will demonstrate your ability to make informed decisions that benefit the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Tombola
✨Know the Company Inside Out
Before your interview, dive deep into the gaming company’s values and mission. Understand their player experience ethos and how your role as a CX Learning & Quality Lead can enhance that. This shows you’re genuinely interested and ready to contribute.
✨Showcase Your L&D Experience
Be prepared to discuss your previous experience in Learning & Development. Bring specific examples of training programmes you've designed or implemented, and how they addressed skill gaps. This will demonstrate your capability to create a multi-phase training roadmap.
✨Highlight Your Analytical Skills
Since this role requires strong analytical skills, come equipped with examples of how you've used data to drive decisions in past roles. Discuss any metrics you’ve tracked to measure training effectiveness or quality assurance outcomes.
✨Prepare for Coaching Scenarios
Expect questions about coaching and developing teams. Think of scenarios where you successfully coached someone to improve their performance. This will illustrate your ability to lead and inspire others, which is crucial for this position.
