Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and support a team of Italian speaking Customer Service Advisors to deliver exceptional experiences.
- Company: Join tombola, a dynamic company that values inclusivity and innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Fluent in Italian and English with strong leadership experience.
- Other info: Be part of a culture that celebrates diversity and encourages everyone to thrive.
The predicted salary is between 30000 - 40000 £ per year.
North East England based | Hybrid
Full time | Permanent
Shifts discussed at interview
We’re on the lookout for an Italian speaking Customer Service Team Leader to join our Italian team, supporting and covering our Italian territory while helping shape how we deliver brilliant experiences to our players.
Working closely with the Customer Service Operations Manager, you’ll help drive how we operate day to day, bringing structure, energy and consistency to the team. You’ll also collaborate with our Product and Tech teams, making sure the voice of our customers is always heard and reflected in what we build.
This is a great opportunity to step into a role where you can truly make an impact, grow your leadership skills and be part of something that’s constantly evolving.
What This Role Looks LikeAt the heart of this role is people leadership. You’ll lead a team of Italian speaking Customer Service Advisors, creating an environment where people feel supported, motivated and set up to succeed. From coaching and development through to performance and wellbeing, you’ll play a big part in helping your team thrive while delivering a great experience for our players.
What You’ll Be Doing- Leading and supporting your team day to day
- Managing attendance, absence and return to work processes
- Running performance reviews, QA and scorecard reviews
- Holding regular 1:1s and development conversations
- Managing team holidays, overtime and rota changes
- Monitoring live dashboards and team performance
- Leading team meetings and sharing key business updates
- Gathering and presenting performance data
- Acting as a key link between CX, Product and Tech
- Championing feedback and continuous improvement
- Supporting onboarding, training and wider CX initiatives
- Managing probation reviews and performance plans
- Handling more complex people matters where needed
- Supporting recruitment and building out the team
- Managing onboarding and offboarding processes
- Getting involved in ad hoc projects and team improvements
- Fluent Italian and English written and spoken
- Strong leadership and people management experience
- A passion for delivering great customer experiences
- Confident communicator who can work across teams
- Organised, adaptable and comfortable managing multiple priorities
- Awareness of customer service trends and best practice
If you enjoy leading people, creating a positive team environment and being part of a business where you can genuinely make a difference, this could be a really nice next step.
At tombola we know that our differences make us stronger and that thinking differently is key to long term success. We work hard to create a culture of inclusivity where everyone can celebrate our Free to be me value. We are committed to creating opportunities for everyone here at tombola, we welcome applications from all backgrounds and encourage individuals to apply, even if you don’t meet every requirement.
Customer Service Team Leader - Italian Speaking in Sunderland employer: Tombola
Contact Detail:
Tombola Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader - Italian Speaking in Sunderland
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved processes. Be ready to share how you can bring that experience to the Customer Service Team Leader role.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and helps you figure out if the role is right for you. Ask about team dynamics, challenges they face, and how they measure success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of the team.
We think you need these skills to ace Customer Service Team Leader - Italian Speaking in Sunderland
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about delivering great experiences and leading a team. Share specific examples that highlight your passion.
Tailor Your Application: Make sure to customise your application to fit the role. Use keywords from the job description, like 'leadership', 'team environment', and 'customer experience'. This shows us you understand what we're looking for and how you can contribute.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your relevant skills and experiences. This helps us quickly see why you're a great fit for the Customer Service Team Leader role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Tombola
✨Know Your Stuff
Make sure you’re familiar with the company and its values, especially their commitment to inclusivity and customer experience. Brush up on customer service trends and best practices, as well as any recent news about the company. This will show that you’re genuinely interested and prepared.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved performance. Be ready to discuss your approach to coaching and development, as this role is all about people leadership.
✨Practice Your Communication
Since this role requires strong communication skills, practice speaking clearly and confidently in both Italian and English. You might be asked to demonstrate your ability to communicate effectively across teams, so consider role-playing common scenarios with a friend.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. This could include inquiries about team dynamics, how success is measured, or what challenges the team currently faces. Asking good questions shows your interest in the role and helps you assess if it’s the right fit for you.