At a Glance
- Tasks: Join us as a Customer Service Advisor, helping players with queries and ensuring satisfaction.
- Company: tombola is a leading online gaming platform known for its inclusive culture and customer focus.
- Benefits: Enjoy flexible remote work, a supportive team environment, and opportunities for personal development.
- Other info: We celebrate diversity and encourage applications from all backgrounds, even if you don’t meet every requirement.
- Why this job: Be part of a dynamic team that values your input and fosters a positive gaming experience.
- Qualifications: Fluent in Spanish and English, with strong multitasking and customer service skills required.
The predicted salary is between 24000 - 36000 £ per year.
Remote: UK based
Hours: 32 hours per week
Shift Pattern:
Customer Service is open from 08:00 to 22:00, Monday to Sunday. The initial shift pattern for this role is:
- Monday: 08:00 – 16:00
- Tuesday: 08:00 – 16:00
- Friday: 14:00 – 22:00
- Sunday: 08:00 – 16:00
Shift patterns could be subject to change based on the needs of the business.
Are you a people person who enjoys problem-solving and ensuring customer satisfaction?
Do you possess excellent communication abilities and a knack for efficiently resolving customer queries? If yes, we want you to join our team as a Customer Service Advisor!
At tombola, our Customer Service Advisors play a critical role in ensuring customer satisfaction, contributing to a gaming experience that sets us apart from other online gaming platforms. You\'ll be part of a team looking after our Spanish territories, dedicated to resolving our players\' issues and delivering a seamless gaming experience.
What will you do?
We\'re looking for personable, proactive, and quick-thinking individuals who can efficiently handle and resolve customer queries and complaints. Making a positive impression, providing excellent customer service, and fostering customer loyalty is crucial in this role.
Your responsibilities will include:
- Provide exceptional support to our players.
- Develop an expert-level knowledge of the tombola websites and games.
- Communicate important or unresolved issues to the rest of the team.
- Utilise available resources through management of the CS dashboard; reacting appropriately to demand for all tasks.
- Be part of our Daily Task Rota (which includes activities such as: verifications, winner processing, escalations, referrals, failed transactions, Social Media interactions and support).
Skills we are seeking:
- Excellent Spanish & Englishlanguage skills are required.
- The ability to manage multiple tasks simultaneously and proactively manage your own workload.
- Self-motivation – be a team player who is diligent in their approach.
- Excellent communicator with great people skills.
- Experience of working in an environment which requires the ability to multitask.
- Exceptional Customer Service Skills with the passion to provide first point resolution with each player interaction.
- Take charge of your own development by encouraging feedback and further training where needed.
- Confident in using Excel, Word and PowerPoint.
At tombola, we know that our differences make us stronger and that thinking differently is key to long-term success. We work hard to create a culture of inclusivity where everyone can celebrate our Free to be me value.
We are committed to creating opportunities for everyone here at tombola. We welcome applications from all backgrounds and encourage individuals to apply – even if you don’t meet every requirement.
#J-18808-LjbffrCustomer Service Advisor (Spanish Speaking) Customer Experience · Sunderland, UK · employer: Tombola
At tombola, we pride ourselves on being an exceptional employer that values inclusivity and personal growth. Our Customer Service Advisors enjoy a supportive work culture that encourages development through feedback and training, all while working remotely from Sunderland. With flexible shift patterns and a commitment to employee well-being, we offer a rewarding environment where you can thrive and make a meaningful impact in the gaming industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Spanish Speaking) Customer Experience · Sunderland, UK ·
✨Tip Number 1
Familiarise yourself with the gaming industry, particularly online gaming platforms. Understanding the unique challenges and customer expectations in this sector will help you stand out during interviews.
✨Tip Number 2
Brush up on your Spanish language skills, especially in a customer service context. Being able to demonstrate fluency and confidence in handling customer queries in both Spanish and English will be crucial for this role.
✨Tip Number 3
Prepare to discuss your problem-solving strategies. Think of specific examples where you've successfully resolved customer issues in the past, as this will showcase your ability to handle similar situations at tombola.
✨Tip Number 4
Research tombola's values and culture. Understanding their commitment to inclusivity and customer satisfaction will allow you to align your responses with their mission during the interview process.
We think you need these skills to ace Customer Service Advisor (Spanish Speaking) Customer Experience · Sunderland, UK ·
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, particularly in roles where you have used your Spanish and English language skills. Emphasise any relevant achievements that demonstrate your problem-solving abilities and communication skills.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to handle multiple tasks. Mention specific examples of how you've resolved customer queries in the past and how you can contribute to tombola's mission of providing exceptional support.
Highlight Relevant Skills:In your application, clearly outline your proficiency in Excel, Word, and PowerPoint, as well as your multitasking abilities. These skills are essential for the role, so make sure they stand out.
Show Enthusiasm for the Role:Express your excitement about the opportunity to work with tombola and your commitment to fostering customer loyalty. Let them know why you want to be part of their team and how you align with their values of inclusivity and personal development.
How to prepare for a job interview at Tombola
✨Brush Up on Your Language Skills
Since this role requires excellent Spanish and English communication skills, make sure to practice both languages before the interview. Be prepared to demonstrate your fluency, especially in customer service scenarios.
✨Know the Company Inside Out
Familiarise yourself with tombola's gaming platform and its offerings. Understanding their services will help you answer questions confidently and show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of examples from your past experiences where you successfully resolved customer issues or handled difficult situations.
✨Showcase Your Multitasking Abilities
This role involves managing multiple tasks simultaneously. Be ready to discuss how you prioritise tasks and manage your workload effectively, perhaps by sharing specific examples from previous jobs.
