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- Tasks: Help players with queries and ensure a top-notch gaming experience.
- Company: Join tombola, a leading online gaming platform known for its inclusive culture.
- Benefits: Enjoy flexible shifts, remote work options, and opportunities for personal development.
- Why this job: Be part of a dynamic team that values customer satisfaction and fosters loyalty.
- Qualifications: Fluent in Italian, excellent communication skills, and a passion for customer service.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Remote: UK-based
We don’t work to fixed shift patterns – instead, all our shifts are flexible, including evenings and nights, to help us support our players right up until 11pm UK time.
Are you a people person who enjoys problem-solving and ensuring customer satisfaction?Do you possess excellent communication abilities and a knack for efficiently resolving customer queries? If yes, we want you to join our team as a Customer Service Advisor!
At tombola, our Customer Service Advisors play a critical role in ensuring customer satisfaction, contributing to a gaming experience that sets us apart from other online gaming platforms. You\’ll be a part of a team looking after our Italian territories, dedicated to resolving our players\’ issues and delivering a seamless gaming experience.
What will you do?
We\’re looking for personable, proactive, and quick-thinking individuals who can efficiently handle and resolve customer queries and complaints. Making a positive impression, providing excellent customer service, and fostering customer loyalty is crucial in this role.
Your responsibilities will include:
- Provide exceptional support to our players.
- Develop an expert-level knowledge of the tombola websites and games.
- Communicate important or unresolved issues to the rest of the team.
- Utilise available resource through management of the CS dashboard; reacting appropriately to demand for all tasks.
- Be part of our Daily Task Rota (which includes activities such as: verifications, winner processing, escalations, referrals, failed transactions, Social Media interactions and support)
Skills we are seeking:
- Excellent Italian language skills are required.
- The ability to manage multiple tasks simultaneously and proactively manage your own workload.
- Self-motivation, be a team player who is diligent in their approach.
- Excellent communicator with great people skills
- Experience of working in an environment which requires the ability to multitask.
- Exceptional Customer Service Skills with the passion to provide first point resolution with each player interaction.
- Take charge of your own development by encouraging feedback and further training where needed.
- Confident in using excel, word and PowerPoint.
At tombola we know that our differences make us stronger and that thinking differently is key to long term success. We work hard to create a culture of inclusivity where everyone can celebrate our Free to be me value. We are committed to creating opportunities for everyone here at tombola, we welcome applications from all backgrounds and encourage individuals to apply, even if you don’t meet every requirement
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Customer Service Advisor (Italian Speaking) Customer Experience · Sunderland, UK · employer: Tombola
Contact Detail:
Tombola Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Italian Speaking) Customer Experience · Sunderland, UK ·
✨Tip Number 1
Familiarise yourself with the gaming industry, particularly online gaming platforms. Understanding the unique challenges and customer expectations in this sector will help you stand out during interviews.
✨Tip Number 2
Brush up on your Italian language skills, especially in a customer service context. Practising common phrases and responses can give you an edge when communicating with players.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will showcase your proactive approach and ability to handle multiple tasks.
✨Tip Number 4
Research tombola's values and culture to align your answers with their mission. Showing that you resonate with their commitment to inclusivity and customer satisfaction can make a positive impression.
We think you need these skills to ace Customer Service Advisor (Italian Speaking) Customer Experience · Sunderland, UK ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in roles where you have used your Italian language skills. Emphasise any relevant achievements that demonstrate your problem-solving abilities and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle multiple tasks. Mention specific examples of how you've resolved customer queries in the past and how you can contribute to tombola's mission of providing exceptional support.
Highlight Relevant Skills: In your application, clearly outline your excellent communication skills and your experience in multitasking. Make sure to mention your proficiency in using tools like Excel, Word, and PowerPoint, as these are important for the role.
Show Enthusiasm for the Role: Express your enthusiasm for the Customer Service Advisor position in your application. Let them know why you want to work at tombola and how you align with their values, especially regarding inclusivity and customer satisfaction.
How to prepare for a job interview at Tombola
✨Showcase Your Language Skills
Since the role requires excellent Italian language skills, be prepared to demonstrate your proficiency during the interview. You might be asked to converse in Italian or translate customer queries, so practice speaking and writing in Italian beforehand.
✨Highlight Your Customer Service Experience
Make sure to share specific examples from your past experiences where you successfully resolved customer issues. This will show your potential employer that you have the skills and passion for providing exceptional customer service.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you approach problem-solving. Think of scenarios where you had to think on your feet and resolve a customer's issue quickly. This will illustrate your quick-thinking nature, which is crucial for this role.
✨Familiarise Yourself with the Company
Research tombola and its gaming platforms before the interview. Understanding their services and values will help you align your answers with what they are looking for, showing that you are genuinely interested in the company and the role.