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- Tasks: Help customers with queries and ensure a top-notch gaming experience.
- Company: Join tombola, a leading online gaming platform known for its fun and inclusive culture.
- Benefits: Enjoy flexible shifts, remote work options, and a supportive team environment.
- Why this job: Be part of a dynamic team that values your input and fosters personal growth.
- Qualifications: Fluent in Italian, excellent communication skills, and a passion for customer service.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisor (Italian Speaking)
tombola Sunderland, England, United Kingdom
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Customer Service Advisor (Italian Speaking)
tombola Sunderland, England, United Kingdom
Join to apply for the Customer Service Advisor (Italian Speaking) role at tombola
Remote: UK-based
We don’t work to fixed shift patterns — instead, all our shifts are flexible, including evenings and nights, supporting our players until 11pm UK time.
Do you possess excellent communication skills and a knack for resolving customer queries efficiently? If yes, we want you to join us as a Customer Service Advisor! At tombola, our Customer Service Advisors are vital in ensuring customer satisfaction, contributing to a gaming experience that distinguishes us from other online platforms. You\’ll support our Italian territories, resolving issues and delivering a seamless gaming experience.
Your responsibilities will include:
- Providing exceptional support to our players.
- Developing expert knowledge of tombola websites and games.
- Communicating important or unresolved issues to the team.
- Managing the CS dashboard to react appropriately to demand.
- Participating in our Daily Task Rota, including activities such as verifications, winner processing, escalations, referrals, failed transactions, social media interactions, and support.
Skills we are seeking:
- Excellent Italian language skills are required.
- Ability to manage multiple tasks proactively.
- Self-motivated team player with diligence.
- Excellent communication and people skills.
- Experience in multitasking environments.
- Exceptional customer service skills with a focus on first point resolution.
- Willingness to seek feedback and training for development.
- Proficiency in Excel, Word, and PowerPoint.
At tombola, we celebrate diversity and inclusivity, encouraging applications from all backgrounds. We believe our differences make us stronger and are committed to creating opportunities for everyone.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- IT Services and IT Consulting
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Customer Service Advisor (Italian Speaking) employer: Tombola
Contact Detail:
Tombola Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Italian Speaking)
✨Tip Number 1
Brush up on your Italian language skills! Since this role requires excellent communication in Italian, practice speaking and writing in the language to ensure you can handle customer queries effectively.
✨Tip Number 2
Familiarise yourself with online gaming platforms. Understanding how they operate and common customer issues will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 3
Showcase your multitasking abilities. Prepare examples from your past experiences where you successfully managed multiple tasks at once, as this is a key skill for the Customer Service Advisor position.
✨Tip Number 4
Be ready to discuss your approach to customer service. Think about how you would handle difficult situations or complaints, as demonstrating your problem-solving skills will be crucial in landing the job.
We think you need these skills to ace Customer Service Advisor (Italian Speaking)
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your excellent Italian language skills in your CV and cover letter. Mention any relevant experiences where you used Italian in a customer service context.
Showcase Customer Service Experience: Detail your previous customer service roles, focusing on how you resolved queries efficiently. Use specific examples that demonstrate your ability to provide exceptional support.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Highlight your multitasking abilities and proficiency in tools like Excel, Word, and PowerPoint, as these are key for the role.
Express Enthusiasm for the Role: In your cover letter, convey your passion for customer service and your eagerness to contribute to tombola's mission. Mention why you are excited about supporting their Italian territories specifically.
How to prepare for a job interview at Tombola
✨Brush Up on Your Italian
Since the role requires excellent Italian language skills, make sure to practice your conversational Italian before the interview. Be prepared to demonstrate your fluency, as this will be a key factor in your ability to support customers effectively.
✨Know the Company Inside Out
Familiarise yourself with tombola's services, games, and customer service philosophy. Understanding their unique selling points will help you articulate why you want to work there and how you can contribute to their mission of providing exceptional customer experiences.
✨Showcase Your Multitasking Skills
The job involves managing multiple tasks simultaneously, so be ready to discuss your experience in multitasking environments. Prepare examples of how you've successfully handled various responsibilities at once, especially in customer service settings.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of specific scenarios where you've resolved customer issues or improved service delivery, and be ready to share these stories during the interview.
