Dental Receptionist

Job Summary
We are seeking a professional and detail-oriented Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, managing appointment scheduling, patient check-in and check-out, and administrative support. This role requires excellent communication skills, proficiency in dental and medical office systems, and a strong understanding of healthcare documentation and billing procedures. The Dental Receptionist will ensure smooth office operations while providing exceptional patient service in a fast-paced environment.

Duties

• Greet patients warmly and professionally upon arrival, ensuring a positive patient experience
• Schedule, confirm, and reschedule appointments using dental practice management software – Dentally
• Collect payments, process Denplan and finanace applications
• Maintain accurate patient records and update electronic health records
• Manage multi-line phone systems with professional phone etiquette to handle appointment inquiries and patient questions
• Review documentation for accuracy and completeness, including care plans and medical records
• Assist with intake procedures for new patients and update existing patient information
• Support office management activities including front desk operations, office organization, and administrative support tasks

Experience

• Prior experience working in a dental or medical office environment is highly preferred, especially with dental terminology and clinic experience
• Proficiency in dental software – Dentally
• Knowledge of dental terminology and health information management is desirable
• Strong computer skills including Microsoft Office Suite (Word, Excel) are required for documentation review and office management tasks
• Excellent customer service skills with the ability to communicate effectively with diverse patient populations; bilingual abilities are a plus
• Familiarity with GDPR to ensure confidentiality of patient information is mandatory
• Previous clerical or administrative support experience in healthcare settings will be considered an asset

Job Type: Part-time

Pay: £12.21 per hour

Expected hours: 8 – 25 per week

Benefits:

• Employee discount
• On-site gym

Work Location: In person