Funeral Director in Llandudno

Funeral Director

Are you an experienced professional who combines compassion, calm judgement and attention to detail? Whether your background is in the funeral profession or another similarly sensitive, service-led environment, if you are ready to take genuine responsibility for families and funerals, this could be the right next step for you.

About Us

For over 90 years, Tom Owen and Son Ltd has been a trusted, independent, family-run funeral director, supporting bereaved families across the County of Conwy and beyond.

We believe in being human first and funeral directors second. Our approach is modern, personal and compassionate - creating bespoke funerals that celebrate life with dignity and care.

Our team are known for their warmth, professionalism and meticulous attention to detail. For us, it is the little things that matter most - because nothing is ever too much trouble.

About the Funeral Director Role

This is an additional role created to strengthen our existing Funeral Director team as the business continues to develop. We are a small, hands-on team, so people do not work within rigid job boundaries; everyone contributes to whatever is needed to give families the best possible service.

On any given day, that might mean arranging or conducting a funeral, dressing or preparing a coffin, setting up the chapel, preparing vehicles, assisting with a transfer, creating a visual tribute or helping a colleague with an urgent task. We are looking for someone who takes pride in being part of a team and is happy to turn their hand to what is needed.

You will take genuine responsibility for funerals from arrangement through to completion. We would welcome an established Funeral Director, but we are also keen to hear from someone with substantial funeral profession experience who is ready to step into full Funeral Director responsibility, or an exceptional candidate with very strong transferable experience from a similarly sensitive, service-led profession who can demonstrate the judgement, empathy and personal responsibility needed to develop into the role.

Key Responsibilities:

• Meet families and make funeral arrangements in a compassionate, confident and organised manner.
• Take ownership of allocated funerals from arrangement through to completion, keeping families informed and supported throughout.
• Conduct funerals and coordinate service timings, vehicles, bearers, venues, crematoria, cemeteries and other funeral-day logistics.
• Liaise professionally with ministers, celebrants, registrars, crematoria, cemeteries and other service partners.
• Ensure paperwork, legal requirements and operational tasks are completed accurately and within the required timescales.
• Help families personalise funerals in meaningful and creative ways, including music, visual tributes, service materials, photographs and other personal touches. You will be comfortable using digital systems and learning new technology, including creating and managing funeral slideshows and presentations where required.
• Support chapel visits and the care and presentation of the deceased to the standards expected by Tom Owen and Son.
• Assist with transfers of the deceased and the safe, dignified manual handling of coffins, stretchers and related equipment.
• Support post-funeral work, including ashes arrangements, ashes burials, memorials and headstone enquiries where appropriate.
• Use company systems consistently and work closely with colleagues to keep tasks, records and arrangements accurate and up to date.
• Participate in our shared out-of-hours rota and support colleagues during busy periods, absence and changing operational demands.
• Represent Tom Owen and Son positively within the local community, including attending and supporting coffee mornings, community events, networking activities and other outreach initiatives from time to time.

This is a hands-on and physically active role. It involves regular lifting, carrying, manual handling and other physically demanding duties, so candidates must have the physical capability to undertake these safely. Appropriate training, equipment and team support are provided.

About You

You will be someone who combines compassion with confidence - calm, capable, dependable and always attentive to the needs of families and colleagues.

You will have:

• Substantial relevant experience within the funeral profession, or very strong transferable experience in a closely related or similarly sensitive, service-led profession.
• Experience supporting people through difficult or sensitive circumstances, with either direct funeral-arranging experience or clear evidence of the ability and readiness to develop into full Funeral Director responsibility.
• A full UK driving licence and confidence driving company vehicles is essential.
• A warm, approachable manner and a natural sense of empathy.
• Excellent organisational skills, sound judgement and strong attention to detail.
• The confidence to make day-to-day decisions, take ownership and identify problems early.
• A genuinely collaborative approach. You will be willing to help colleagues, share responsibility, learn from others and step in when something needs doing rather than waiting to be asked.
• An openness to feedback, training and continually improving the way we work. Strong written and verbal communication skills.
• Confident with modern technology and willing to learn new systems, software and ways of working. You do not need to know every system we use from day one, but you will need to be curious, adaptable and comfortable learning to organise, record and manage work.
• The flexibility required for funeral work, including participation in the shared out-of-hours rota.
• This is a physically active role involving regular lifting, carrying, manual handling, transfers of deceased people and moving coffins and equipment. Candidates must be able to undertake the essential physical requirements of the role safely, with reasonable adjustments considered where appropriate. Appropriate training, equipment and team support are provided.
• Comfortable representing the business publicly and building genuine relationships within the local community.

Relevant professional qualifications and Welsh language skills would be advantageous, but experience, attitude, judgement and the right approach to families are particularly important to us.

What We Can Offer

A deeply rewarding career where your compassion, professionalism and judgement will make a meaningful difference to families at an important time in their lives.

You will join a supportive, close-knit team who take pride in what they do, with the opportunity to play a significant part in the next stage of an established family business.

• Supportive, friendly working environment in Llandudno.
• Core hours Monday to Friday, 9am to 5pm, with out-of-hours responsibility on a shared rota basis.
• Salary of £30,000 to £35,000 per annum, depending on experience.
• 20 days’ annual leave plus bank holidays.
• Workplace pension and optional private health insurance (Benefit in Kind).
• Company performance-related bonus scheme, plus out-of-hours payments and benefits in line with the rest of the team.

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