At a Glance
- Tasks: Lead the floor team, ensuring guests receive top-notch service and support.
- Company: Join the Tom Kerridge Group at The Chalk Freehouse in Chelsea.
- Benefits: Competitive salary, staff meals, discounts, and training opportunities.
- Other info: Enjoy a supportive team environment with room for growth.
- Why this job: Be part of a vibrant pub atmosphere where great service is celebrated.
- Qualifications: Experience in hospitality management and a passion for guest care.
The predicted salary is between 33975 - 41525 £ per year.
The Chalk Freehouse is a lively, welcoming pub just off the King’s Road in Chelsea, brought to you by Tom Kerridge and the team behind some of the UK’s best-loved hospitality venues. We’re looking for an experienced and enthusiastic Floor Manager to join our team and help lead the front-of-house operation. This is a hands-on role for someone who enjoys being on the floor, looking after guests and supporting the team to deliver great service every day. You’ll be confident leading from the front, keeping things organised during busy services and making sure every guest feels genuinely looked after.
What you’ll be doing:
- Leading the floor team during service and keeping standards high
- Making sure guests receive warm, friendly and attentive service
- Supporting the team with briefings, training and day-to-day development
- Working closely with the kitchen and management team to ensure smooth service
- Dealing confidently and professionally with guest queries and feedback
- Helping to manage bookings, service flow and the overall guest experience
- Supporting stock control, opening and closing procedures and other operational tasks
- Being a positive and approachable presence for the team
- Leading by example and getting stuck in when things get busy
What we’re looking for:
- Previous experience in a supervisory or management role within a busy restaurant or pub
- A genuine passion for hospitality and looking after people
- A confident, hands-on approach to leadership
- Excellent communication and organisational skills
- The ability to stay calm and positive during busy services
- Someone who takes pride in standards and enjoys working as part of a team
- A friendly, personable approach and a good sense of humour
What we offer:
- Competitive salary, depending on experience
- Service charge
- Staff meals while working
- Employee benefits and discounts across the group
- Training and development opportunities
- A friendly and supportive working environment
- The opportunity to work in a well-established Chelsea pub with a great team
If you’re an experienced hospitality professional looking for your next step and want to be part of a busy, welcoming pub where great service really matters, we’d love to hear from you.
Floor Manager in Marlow employer: Tom Kerridge Group
The Tom Kerridge Group is an exceptional employer, offering a vibrant and supportive work culture where passion for culinary excellence thrives. As a Demi Chef de Partie at The Hand & Flowers, you will benefit from unrivalled opportunities for career progression within a Michelin-starred environment, alongside a talented team that values your contributions. With competitive salaries, generous staff discounts, and the chance to work with renowned chef Tom Kerridge at prestigious events, this role promises a rewarding and fulfilling career in the heart of the culinary world.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager in Marlow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Tom Kerridge Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Tom Kerridge Group
Don't be shy about reaching out to Tom Kerridge Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager in Marlow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Tom Kerridge Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Tom Kerridge Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
