Details
Key responsibilities
- Analyse patterns of enquiries and produce reports
- Assist surgeries and other meetings and follow up as appropriate
- Attend constituency meetings as appropriate
- Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
- Deal with large numbers of standard queries, as well as assisting on more complex cases from
- members of the public by phone, email, social media or face to face. Ongoing communication may be required
- Draft responses to constituents
- Ensure records are kept, and information managed confidentially in line with the data protection legislation
- Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
- Establish, monitor and update a social media and online presence in the constituency. Produce online graphics and video content, as well as publicising surgeries and news alerts etc.
- Follow up on social media queries and comments
- Gather relevant information to assist with resolving cases
- Log all cases; monitor progress and ensure all identified actions are taken
- Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level.
- Ensure all enquiries are dealt with in a timely manner
- Occasionally monitor media coverage, liaise with media, prepare press releases as required (on constituency, non-party-political matters)
- Occasional project-based work to support Tom with constituency or Parliament focus.
- Retain records and information confidentially and in line with the Data Protection Act
- There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally
- This is an office-based role; the applicant must be able to work from Tom's office: 595 Christchurch Road, Boscombe BH1 4AN
- 37.5 hours a week, Monday - Friday, 9 am - 5 pm.
Benefits
- 10% Employer's Pension
- Cycle to work scheme
- Health & Wellbeing service
- Death in service payment
- Free training and ups killing courses
- 25 days holiday excluding bank holidays, increasing by 1 day each year up to a maximum of 28 days.
- Discretionary bonus
