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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and achieve sales targets.
- Company: Join Balmain Beauty, a movement celebrating empowerment and Parisian style.
- Benefits: Enjoy competitive salary, commission, product discounts, and extensive training opportunities.
- Why this job: Be part of a luxury brand that values self-realisation and offers career growth.
- Qualifications: Retail management experience in beauty, strong leadership skills, and a passion for cosmetics.
- Other info: Flexible hours and a vibrant work environment at Selfridges London.
The predicted salary is between 36000 - 60000 £ per year.
Business Manager - BALMAIN & TOM FORD
About US
At Balmain Beauty, we are more than just a brand – we are a movement, a vision, and a celebration of self-realization. Inspired by Parisian style and infused with a global modern vision, Balmain Beauty embodies the essence of empowerment and unity. At Balmain, everyone is welcome, no exceptions. We are seeking the best in the industry to join our Balmain Beauty Ambassador team to launch Balmain Beauty in SELFRIDGES LONDON.
Job description
We are looking for a dynamic and customer-centric Business Manager to lead, coach, and develop our team of Balmain Beauty Ambassadors to achieve sales, customer service, and operational targets. Alongside the Retail Sales Manager, you will be accountable for the smooth running of the counter and ensure all of your team are aligned to the Balmain Beauty vision. The Business Manager role also requires you to coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own.
Key responsibilities
- Welcome customers to the Balmain beauty experience, providing personalized assistance and luxury customer service while conveying Balmain beauty values to everyone.
- Serve as a passionate Brand Ambassador, fostering client loyalty and confidence while maximizing sales opportunities.
- Be an expert on all product information to guide customers effectively.
- Collaborate with the Sales Team to ensure seamless transactions and assist both on and off the sales floor while adhering to Balmain luxury service standards and hygiene.
- Support visual merchandising initiatives and contribute to back-of-house duties such as inventory control.
- Capture customer details for CRM purposes, maintaining relationships and ensuring after-sales follow-up.
- Stay updated on beauty and fragrance trends, product knowledge, and brand information through ongoing training and self-directed learning.
- Manage growth of your personal Balmain Beauty business within the store, taking ownership and responsibility for your performance.
- Always present a proper Balmain Beauty image and look, upholding the brand’s standards of presentation and professionalism.
Qualifications
- Retail management experience preferably within beauty or a fast-paced retail environment.
- Experience setting and exceeding sales, KPI, and customer service targets.
- Proven track record of leading, coaching, and developing a team to succeed.
- Experience of creating and executing in-store events.
- Strong passion for all things beauty related, especially fragrance and make-up.
- Excellent communication and interpersonal skills with a passion to provide inspirational and authentic customer service.
- Detail-oriented with a proactive attitude towards learning and self-improvement.
- Flexibility across days/hours. Please discuss your availability further with the hiring manager before/during the interview.
Benefits
- Competitive industry salary.
- Commission scheme eligibility.
- Annual leave & family leave.
- Product discount/staff product concession monthly credit spend allowance.
- Mental health wellbeing initiatives (Unmind App and Employee Assistance Programme).
- Benefits platform with exclusive discounts and offers.
- Extensive training and development opportunities.
- Employee discount on Estée Lauder Companies Brands.
- Opportunities for career growth and development within the luxury industry.
If you are a dedicated individual with a love for fragrance and beauty and a desire to excel in luxury retail, we want to hear from you!
Tom Ford Beauty & Balmain Beauty - Business Manager (Selfridges ) employer: Tom Ford
Contact Detail:
Tom Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tom Ford Beauty & Balmain Beauty - Business Manager (Selfridges )
✨Tip Number 1
Familiarise yourself with Balmain Beauty's brand values and product range. Understanding their vision and how they position themselves in the luxury market will help you convey their message effectively during interviews.
✨Tip Number 2
Network within the beauty industry, especially with professionals who have experience in luxury retail. Attend beauty events or workshops to connect with potential colleagues and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss your previous retail management experiences in detail, particularly any instances where you successfully led a team or exceeded sales targets. Use specific examples to demonstrate your leadership skills and passion for beauty.
✨Tip Number 4
Stay updated on current beauty trends and product innovations. Being knowledgeable about the latest in fragrance and make-up will not only impress during your interview but also show your genuine interest in the role and the brand.
We think you need these skills to ace Tom Ford Beauty & Balmain Beauty - Business Manager (Selfridges )
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Balmain Beauty and Tom Ford. Understand their values, product lines, and what sets them apart in the beauty industry. This knowledge will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: Emphasise your retail management experience, especially in beauty or fast-paced environments. Provide specific examples of how you've exceeded sales targets and developed teams, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and luxury retail. Mention your understanding of customer service excellence and how you can contribute to the Balmain Beauty experience at Selfridges.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial in the luxury retail sector.
How to prepare for a job interview at Tom Ford
✨Know the Brand Inside Out
Before your interview, make sure you research both Tom Ford and Balmain Beauty thoroughly. Understand their brand values, product lines, and recent campaigns. This knowledge will help you demonstrate your passion for the brand and how you can contribute to its vision.
✨Showcase Your Leadership Skills
As a Business Manager, you'll need to lead and inspire a team. Prepare examples from your past experiences where you've successfully coached or developed team members. Highlight your ability to exceed sales targets and how you foster a positive team environment.
✨Emphasise Customer-Centric Approach
The role requires a strong focus on customer service. Be ready to discuss how you've provided exceptional customer experiences in previous roles. Share specific instances where you turned a challenging situation into a positive outcome for the customer.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios related to retail management, such as handling difficult customers or managing inventory issues, and prepare your responses to showcase your critical thinking and adaptability.