At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences in a luxury retail environment.
- Company: Join Tom Ford, a prestigious brand known for its luxury beauty products and exceptional service.
- Benefits: Enjoy competitive salary, product discounts, mental health initiatives, and extensive training opportunities.
- Other info: Flexible hours available to support a healthy work-life balance.
- Why this job: Be part of a dynamic team that values personal growth and offers a pathway to a fulfilling career.
- Qualifications: Retail experience at Supervisor level, passion for coaching, and strong customer service skills required.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking an inspirational and energetic Assistant Boutique Manager to play a leading role in the success of the team by supporting the Business Manager to lead, coach and develop our team of Fragrance Specialists to achieve sales, customer service and operational targets.
Providing a luxury experience is our day to day. As Assistant Business Manager, your role will be to elevate your team in creating a memorable in-store experience. You will also be accountable for the smooth running of the store and ensuring all your team are aligned on the counter and Brand vision.
Compensation and Benefits- Competitive industry salary
- Commission scheme eligibility
- Annual Leave & Family Leave
- Product discount/Staff Product Concession monthly credit spend allowance
- Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
- Benefits platform with exclusive discounts and offers
- Work Life Connections – Employee Assistance Programme
- Extensive Training & development offering
About you
If you are an ambitious and high performing self-starter with a flair for retail and a passion for coaching others to reach their full potential, this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.
You will have:
- Proven retail experience at Supervisor or above level, preferably within beauty
- The ability to provide inspirational, authentic and personalized customer service
- Experience of creating and executing in-store events
- Experience of coaching/mentoring others to achieve their full potential and to succeed
- A drive to achieve sales and customer service targets
- Retail operations experience including inventory management and cash reconciliation
- Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
- Proficient in Microsoft Office
- Proof of right to live and work in the country
Tom Ford - Assistant Manager - House of Fraser - 30 Hours in Glasgow employer: Tom Ford
At Tom Ford, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Glasgow. Our commitment to employee growth is evident through extensive training and development opportunities, alongside competitive benefits such as product discounts and mental health initiatives. Join us to be part of a team that values luxury service and personal development, ensuring a rewarding career in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Tom Ford - Assistant Manager - House of Fraser - 30 Hours in Glasgow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tom Ford, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tom Ford!
We think you need these skills to ace Tom Ford - Assistant Manager - House of Fraser - 30 Hours in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tom Ford, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tom Ford and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tom Ford that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tom Ford
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
