Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to enhance customer experiences in-store and online for Tom Ford.
- Company: Harrods is a luxury retail destination known for exceptional service and high-end products.
- Benefits: Enjoy a dynamic work environment with opportunities for growth in luxury retail.
- Why this job: Be part of a collaborative team that values personalized service and luxury experiences.
- Qualifications: 1-2 years in retail/e-commerce, strong organizational skills, and a passion for luxury.
- Other info: This role offers a chance to work at a prestigious location with a focus on customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Retail Operations & E-Commerce Coordinator
Retail Operations & E-Commerce Coordinator – Fulltime
We are seeking a dynamic and highly organised individual to join our Harrods team, supporting both the retail sales team and eCommerce operations for Tom Ford. This new role will be integral in ensuring smooth communication and coordination between the store and online teams, optimising the customer experience both in-store and online.
About this role:
As a Retail Operations and E-commerce Coordinator for Tom Ford at Harrods, you will play a vital role in delivering exceptional customer service both in-store and online. You will be responsible for managing customer transactions, assisting with product inquiries, and ensuring smooth coordination between the retail and e-commerce teams. The ideal candidate will have 1-2 years of experience in retail and e-commerce, preferably in luxury retail. Strong organisational skills, attention to detail, and a passion for luxury products are essential, along with excellent communication abilities and the ability to work collaboratively with the team.
About you:
- A passion for delivering exceptional, personalised service both in-store and online, ensuring each client receives a seamless luxury experience.
- Confidence in managing customer transactions, assisting with product recommendations, and handling inquiries both in-person and online.
- Experience in cashier duties, including handling transactions, processing payments, and maintaining accurate end-of-day reporting.
- Strong organisational skills and attention to detail, ensuring smooth operational processes across both retail and e-commerce channels.
- The ability to work independently as well as part of a dynamic team, contributing positively to store operations and team collaboration.
Responsibilities
- Process customer transactions on the sales floor efficiently and accurately.
- Handle cashier responsibilities, including setting up the cash register and closing procedures, ensuring smooth transactions and accurate end-of-day reporting.
- Provide exceptional service, assisting clients with inquiries, returns, and exchanges.
- Support the retail team in maintaining an organised and visually appealing sales floor.
- Collaborate with the e-commerce team to manage online orders and ensure timely fulfilment.
- Coordinate online returns and exchanges to ensure customer satisfaction.
- Manage stock flow between retail and e-commerce, ensuring accurate inventory levels.
- Process orders and payments through both in-store and online systems, following company policies.
- Assist with product recommendations and styling requests for clients, both in-store and online.
- Communicate product availability with the e-commerce team and support promotional campaigns.
- Assist with operational tasks, including stock replenishment and store opening/closing procedures.
Seniority level
Associate
Employment type
Full-time
Job function
Business Development and Art/Creative
Industries
Retail Apparel and Fashion
#J-18808-Ljbffr
Retail Operations & E-Commerce Coordinator employer: Tom Ford
Contact Detail:
Tom Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations & E-Commerce Coordinator
✨Tip Number 1
Familiarize yourself with the luxury retail market, especially Tom Ford's brand values and product offerings. Understanding the nuances of luxury customer service will help you stand out during the interview process.
✨Tip Number 2
Highlight your experience in both retail and e-commerce environments. Be prepared to discuss specific examples of how you've successfully managed customer transactions and collaborated with teams to enhance the customer experience.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've maintained inventory accuracy or streamlined processes in previous roles. This will show your potential employer that you can handle the operational aspects of the job effectively.
✨Tip Number 4
Practice your communication skills, as this role requires seamless interaction between in-store and online teams. Being able to articulate your thoughts clearly and confidently will be crucial during interviews.
We think you need these skills to ace Retail Operations & E-Commerce Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Retail Operations & E-Commerce Coordinator position. Understand the key responsibilities and required skills, such as customer service excellence and experience in luxury retail.
Tailor Your CV: Customize your CV to highlight relevant experience in retail and e-commerce. Emphasize your organizational skills, attention to detail, and any previous roles that involved customer transactions or team collaboration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury products and exceptional customer service. Mention specific experiences that demonstrate your ability to manage both in-store and online operations effectively.
Highlight Communication Skills: In your application, emphasize your strong communication abilities. Provide examples of how you've successfully collaborated with teams or handled customer inquiries, both in-person and online.
How to prepare for a job interview at Tom Ford
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for luxury products and exceptional customer service. Share specific examples of how you've delivered personalized experiences in previous roles, as this aligns perfectly with the expectations for the Retail Operations & E-Commerce Coordinator position.
✨Demonstrate Strong Organizational Skills
Prepare to discuss how you manage multiple tasks efficiently. Highlight any experience you have with coordinating between teams or handling inventory, as this role requires excellent organizational abilities to ensure smooth operations across retail and e-commerce.
✨Be Ready for Customer Interaction Scenarios
Anticipate questions about handling customer inquiries, returns, and exchanges. Practice responses that showcase your problem-solving skills and ability to provide exceptional service, both in-store and online, as these are key responsibilities of the role.
✨Familiarize Yourself with E-Commerce Processes
Since the role involves collaboration with the e-commerce team, brush up on your knowledge of online order management and fulfillment processes. Be prepared to discuss any relevant experience you have in this area, as it will demonstrate your readiness to contribute effectively from day one.
