Client Advisor MRTW

We are currently seeking a passionate and experienced MRTW Client Advisor to join our team in London, within the Men’s Ready-to-Wear department. As part of a dynamic and high-performing team, you will embody the brand’s values and deliver an exceptional client experience, consistently exceeding expectations through a refined and personalized service.

Tasks & Responsibilities:

• Provide outstanding customer service, ensuring a luxury experience at every touchpoint.
• Advise clients on MRTW collections, with a particular focus on tailoring and MTM.
• Build and maintain strong client relationships, driving loyalty and repeat business.
• Convert walk-in traffic into loyal clients through storytelling and product knowledge.
• Handle client requests and issues with discretion, efficiency, and care.
• Collaborate with the team to achieve sales targets and contribute to store performance.

Job Requirements

• Minimum 3 years of experience in Men’s Ready-to-Wear, ideally in a luxury environment.
• Proven expertise in tailoring and Made-to-Measure services.
• Strong interpersonal and communication skills.
• Sales-driven mindset with a focus on achieving and exceeding targets.
• Passion for fashion and luxury retail.
• Team-oriented, proactive, and adaptable.

Why work with us?

At TOM FORD, you will have the opportunity to work within an international Luxury business environment, where you will find a collaborative workplace focused on continuous improvement and where teamwork plays a central role. At Tom Ford, diversity is a core value that allows each individual to fully express their abilities and potential. We are looking for passionate, proactive individuals who are eager to challenge themselves within a dynamic and fast-growing organization.

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