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- Tasks: Lead a luxury boutique, driving sales and delivering exceptional client experiences.
- Company: Join the prestigious Tom Ford team at Harrods.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be a Brand Ambassador in a vibrant luxury retail setting.
- Qualifications: Experience in luxury retail management and strong leadership skills required.
- Other info: Embrace diversity and teamwork in a fast-paced, international environment.
The predicted salary is between 36000 - 60000 £ per year.
Women’s RTW & Accessories – New Opening at Harrods. Tom Ford Fashion is seeking an experienced Store Manager to lead the new Women’s Ready-to-Wear & Accessories boutique opening at Harrods. The Store Manager will have full responsibility for the commercial performance, operational excellence, and people management of the boutique, ensuring the highest standards of luxury retail execution in line with Brand values and Harrods guidelines.
Reporting to Director Of Stores And Operations, the Store Manager will act as a Brand Ambassador, driving sales performance, developing the client portfolio, and leading the team to deliver an exceptional and consistent client experience.
Key Responsibilities:- Commercial & Sales Performance: Drive store sales performance to achieve and exceed sales targets and KPIs. Monitor and analyze business results, defining action plans to optimize performance. Actively contribute to sales activities and high-level client engagement. Develop and grow a strong local and international client portfolio through effective clienteling and CRM strategies.
- Team Leadership & Development: Recruit, train, coach, and motivate the sales team in line with Brand standards. Lead by example on the sales floor, fostering a high-performance and service-oriented culture. Manage staff scheduling, planning, attendance validation, and performance reviews. Promote teamwork, engagement, and professional development.
- Store Operations & Administration: Ensure smooth daily operations of the boutique, including opening and closing procedures. Oversee cash operations, tax-free processes, invoicing, and administrative activities. Manage budgets, reporting, and operational costs. Ensure compliance with all internal procedures, legal, security, health & safety, and HR policies.
- Client Experience & Brand Standards: Guarantee a consistent, elevated Client Experience aligned with Brand and Harrods guidelines. Ensure full compliance with visual merchandising, product presentation, and service standards. Act as the primary Brand Ambassador within Harrods.
- Compliance, Suppliers & Maintenance: Manage relationships with suppliers and oversee routine and extraordinary maintenance activities. Ensure all operational processes are aligned with internal, legal, and security requirements.
- Proven experience as Store Manager (or Senior Assistant Store Manager ready to step up) within Luxury Retail, preferably in a department store environment such as Harrods.
- Strong background in Women’s Ready-to-Wear and Accessories.
- Excellent knowledge of English.
- Strong leadership, people management, and coaching skills.
- Solid commercial acumen and results-driven mindset.
- Proven experience in clienteling, CRM, and VIC management.
- High level of organization, precision, and attention to detail.
- Flexibility, availability, dynamism, and proactive attitude.
- Proficiency in Microsoft Office.
Working hours: full-time, 5 days per week including weekends and holidays. Workplace: London.
Why work with us? At TOM FORD, you will have the opportunity to work within an international Luxury business environment, where you will find a collaborative workplace focused on continuous improvement and where teamwork plays a central role. At Tom Ford, diversity is a core value that allows each individual to fully express their abilities and potential. We are looking for passionate, proactive individuals who are eager to challenge themselves within a dynamic and fast-growing organization.
Store Manager - Harrod\'s in City of London employer: TOM FORD FASHION
Contact Detail:
TOM FORD FASHION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Harrod\'s in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail world, especially those who might have insights into Harrods or Tom Ford. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a meet-up, let your passion for luxury retail shine through. Share your experiences and how they align with the brand values of Tom Ford – it’s all about making that personal connection.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Keep an eye on our website and apply directly when you see something that fits. It shows initiative and enthusiasm, which are key in the luxury retail game.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready for scenario-based questions that test your leadership and client engagement skills. Think about past experiences where you’ve excelled in these areas and be ready to share them.
We think you need these skills to ace Store Manager - Harrod\'s in City of London
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your enthusiasm for the industry and how it aligns with our brand values at Tom Ford.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Store Manager role. Highlight relevant experience in women’s ready-to-wear and accessories, and don’t forget to mention your leadership skills and client engagement strategies!
Be Results-Driven: We want to see your commercial acumen! Include quantifiable achievements in your application, like sales targets you've exceeded or successful team initiatives you've led. Numbers speak volumes in luxury retail!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Harrods.
How to prepare for a job interview at TOM FORD FASHION
✨Know Your Brand Inside Out
Before the interview, dive deep into Tom Ford's brand values and product offerings. Familiarise yourself with their Women’s Ready-to-Wear and Accessories lines, as well as their unique selling points. This knowledge will help you demonstrate your passion for the brand and how you can embody its values as a Store Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team, improved sales performance, or handled challenges. Being able to articulate your leadership style and how it aligns with fostering a high-performance culture will impress the interviewers.
✨Demonstrate Your Commercial Acumen
Be ready to discuss how you've driven sales performance in previous roles. Bring data or examples that highlight your ability to analyse business results and implement action plans. Showing that you understand KPIs and can contribute to achieving them will set you apart from other candidates.
✨Engage with Clienteling Strategies
Since client engagement is key in luxury retail, prepare to talk about your experience with clienteling and CRM strategies. Share how you've developed strong client relationships and how you plan to grow the local and international client portfolio at Harrods. This will showcase your understanding of the importance of exceptional client experiences.
