At a Glance
- Tasks: Lead a luxury retail store, driving sales and ensuring exceptional client experiences.
- Company: Join the prestigious Tom Ford Fashion brand in a vibrant outlet environment.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on diversity and continuous improvement.
- Why this job: Be a Brand Ambassador and make a real impact in luxury retail.
- Qualifications: Experience in luxury retail management and strong leadership skills.
The predicted salary is between 25543 - 30000 £ per year.
Tom Ford Fashion is seeking an experienced Store Manager to lead our Bicester Village Outlet.
The Store Manager will be full responsibility for the commercial performance, operational excellence, and people management of the store, ensuring the highest standards of luxury retail execution while maintaining the prestige and values of the Tom Ford brand within an outlet environment.
Reporting to the Director of Stores & Operations, the Store Manager will act as a Brand Ambassador, driving sales performance, developing the client portfolio, leading the team, and ensuring an exceptional and consistent client experience while maximizing business opportunities within a fast-paced retail environment.
Tasks & Responsibilities
- Drive store sales performance to achieve and exceed sales targets and KPIs.
- Monitor and analyze business performance, identifying opportunities and implementing action plans to maximize sales and profitability.
- Lead by example through active selling and high-level client engagement.
- Develop and grow a strong local and international client portfolio through effective clienteling and CRM strategies.
- Maximize conversion, average transaction value, units per transaction, and repeat business while maintaining the highest luxury service standards.
- Identify opportunities to optimize stock rotation and commercial opportunities within the outlet environment.
- Store Operations & Administration
- Ensure the smooth day-to-day operation of the store, including opening and closing procedures.
- Oversee stock management, deliveries, replenishment, inventory accuracy, stockroom organization, and loss prevention.
- Manage cash operations, banking procedures, reporting, and administrative activities.
- Monitor operational costs and contribute to achieving profitability objectives.
- Ensure full compliance with company policies, legal requirements, health & safety standards, and audit procedures.
- Client Experience & Brand Standards
- Deliver and maintain an exceptional luxury client experience in line with Tom Ford standards.
- Ensure excellence in visual merchandising, product presentation, and overall store appearance.
- Build long-term relationships with local and international clients through personalized service.
- Act as a Brand Ambassador, ensuring every client interaction reflects the values and image of Tom Ford.
- Business Management
- Analyze store KPIs, CRM data, and commercial performance to identify areas for improvement.
- Collaborate closely with Retail Operations, Merchandising, Visual Merchandising, HR, and Head Office functions.
- Ensure efficient stock management while maintaining strong commercial performance.
- Drive operational excellence and continuous improvement across all areas of the business.
- Manage relationships with suppliers and external contractors.
- Oversee routine and extraordinary maintenance of the store.
- Ensure all operational processes comply with company procedures, legal requirements, and security standards.
- Job Requirements
- Proven experience as a
Store Manager within Luxury Retail, preferably within an outlet or premium retail environment.
- Strong background in luxury fashion, with experience in Ready-to-Wear and Accessories
- Proven ability to lead high-performing teams and drive commercial results.
- Excellent clienteling and CRM management skills.
- Strong commercial awareness with a results-oriented mindset.
- Excellent leadership, coaching, and people management skills.
- Highly organised with excellent attention to detail.
- Proactive, flexible, and able to perform in a fast-paced environment.
- Excellent command of English.
- Proficiency in Microsoft Office.
We are committed to fostering an inclusive and diverse workplace and are proud to be an equal opportunity employer.
We welcome applications from all individuals regardless of gender, age, nationality, ethnicity, sexual orientation, disability, or any other personal characteristic.
Why work with us?
At TOM FORD, you will have the opportunity to work within an international Luxury business environment, where you will find a collaborative workplace focused on continuous improvement and where teamwork plays a central role.
At Tom Ford, diversity is a core value that allows each individual to fully express their abilities and potential.
We are looking for passionate, proactive individuals who are eager to challenge themselves within a dynamic and fast-growing organization.
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Store Manager in Bicester employer: TOM FORD FASHION
At Tom Ford Sloane Street, we pride ourselves on being an exceptional employer that values craftsmanship and creativity in a luxurious retail environment. Our team enjoys a collaborative work culture that fosters personal growth and development, with opportunities to refine tailoring skills while delivering unparalleled client experiences. Located in the heart of London, we offer a unique chance to be part of a prestigious brand known for its commitment to quality and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Bicester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like TOM FORD FASHION, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like TOM FORD FASHION!
We think you need these skills to ace Store Manager in Bicester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at TOM FORD FASHION, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at TOM FORD FASHION and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show TOM FORD FASHION that you’re ready to jump in and contribute right away!
How to prepare for a job interview at TOM FORD FASHION
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
