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For Companies At a Glance
- Tasks: Support customers in DACH, manage orders, and ensure seamless aftersales service.
- Company: Join Tom Dixon, a leading British design brand known for innovation and extraordinary products.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a creative team that values exceptional customer experiences and fosters authentic relationships.
- Qualifications: Fluent in English and German, with prior B2B customer service experience and strong organizational skills.
- Other info: We celebrate diversity and encourage all applicants to apply.
The predicted salary is between 28800 - 43200 £ per year.
Customer Success Executive – German speaking
About Us
Tom Dixon is an iconic British design and manufacturing brand with a commitment to innovation. We design, develop, and sell extraordinary objects and spaces for everyday use, including lighting, furniture, and interiors. www.tomdixon.net
About the Role
As part of our ongoing ambition to deliver a world-class customer experience we are looking for a German speaking Customer Success Executive to deliver unparalleled customer service to our DACH (Germany, Austria Switzerland) wholesale, contract, and distributor customer segment.
You will be responsible for:
- Customers: support a portfolio of customers for your specific geo-regions, maintain a close relationship with them as one of their key contacts. You will work closely with the Sales Manager/s assigned to your area to ensure that we deliver the best experience to our customers and going above and beyond to deliver fast and efficient order flow.
- Order Management: process customer orders daily and coordinating the process from the moment the order is received to the moment it is delivered to your customer. Daily open order management is essential and would play the biggest part of your role, reserving stock against stock available, managing inbound stock allocations against your orders, obtaining and creating export documentation and coordinating shipments for your clients to ensure a seamless order flow.
- Aftersales: responsible for the aftercare aspects of all your orders, handling quality claims, product questions, delivery queries, collections, credits and returns.
- Relationships: it is key to build close partnerships with our internal team such as Sales, Agents, Finance, Planning, Range, and Logistics to achieve maximum fulfilment for your orders.
- Communication: manage and respond to customer queries via calls and emails (Product / Logistics / Aftersales) within agreed KPI’s, with enthusiasm and a can-do tone. Liaise with our planning department, warehouse, sales team, and partner freight forwarders.
About the Person
You are a self-starter with previous experience in customer service (B2B) who is driven by delivering exceptional customer experience and business growth. An academic background in a related subject and/or demonstrable experience working for companies operating predominantly in the wholesale or retail space will be advantageous for this role, along with prior sales experience.
You will:
- Have strong priority management and organisational skills – take pride in being organised and methodical with a keen eye for detail.
- Have an exceptional communication style – perfect command of written and spoken English and German is required.
- Have a resilient and proactive mindset – thrive on autonomy and ambiguity, and love to proactively create plans and structure their work. Have an exceptional work ethic and remain unfazed by customer demands and our rapid pace of work.
- Be proactive from end to end – have the ability to follow up and follow through with high attention to detail, from the moment an order is placed until it is delivered to customers and ensuring the customer is always updated.
- Have a positive attitude – care about our customers and naturally put themselves in their shoes. Take pride in delivering an exceptional service, spotting what needs to get done and go the extra mile for our customers. This, combined with charming disposition, enables them to foster authentic connections and relationships that sustain and deliver.
- Have Competent IT skills – are familiar with all Microsoft Office products and prior experience using Navision would be advantageous.
Our aim is to create a truly extraordinary workplace built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know.
Tom Dixon Studio | Customer Success Executive (DACH) employer: Tom Dixon Studio
Contact Detail:
Tom Dixon Studio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tom Dixon Studio | Customer Success Executive (DACH)
✨Tip Number 1
Familiarize yourself with Tom Dixon's product range and brand values. Understanding their design philosophy and customer service approach will help you align your communication style with their expectations during the interview.
✨Tip Number 2
Highlight your experience in B2B customer service, especially in the wholesale or retail sectors. Be prepared to share specific examples of how you've successfully managed customer relationships and resolved issues in a fast-paced environment.
✨Tip Number 3
Demonstrate your organizational skills by discussing how you prioritize tasks and manage multiple orders simultaneously. Use real-life scenarios to showcase your attention to detail and ability to maintain order flow efficiently.
✨Tip Number 4
Prepare to discuss your proactive mindset and how you handle customer demands. Share instances where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the role's requirements.
We think you need these skills to ace Tom Dixon Studio | Customer Success Executive (DACH)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements for the Customer Success Executive position. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Language Skills: Since the role requires perfect command of written and spoken English and German, emphasize your language proficiency in your CV and cover letter. Provide examples of how you've used these skills in previous roles.
Showcase Customer Service Experience: Detail your previous experience in customer service, particularly in a B2B context. Use specific examples to demonstrate how you have successfully managed customer relationships and resolved issues.
Demonstrate Proactivity: Illustrate your proactive mindset by sharing instances where you took initiative to improve processes or enhance customer satisfaction. This will show that you are a self-starter who thrives in dynamic environments.
How to prepare for a job interview at Tom Dixon Studio
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service, especially in a B2B context. Highlight specific examples where you went above and beyond to ensure customer satisfaction, as this role heavily relies on delivering exceptional service.
✨Demonstrate Your Organizational Abilities
Since order management is a key part of the role, come ready to explain how you prioritize tasks and manage multiple orders simultaneously. Share any tools or methods you use to stay organized and ensure nothing falls through the cracks.
✨Communicate Effectively in Both Languages
As the position requires fluency in both German and English, practice articulating your thoughts clearly in both languages. Be ready to answer questions in German to demonstrate your proficiency and comfort with the language.
✨Exhibit a Proactive Mindset
Prepare to discuss situations where you took initiative to solve problems or improve processes. This role values a proactive approach, so share examples that showcase your ability to anticipate customer needs and act accordingly.
