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For Companies At a Glance
- Tasks: Support customers in DACH, manage orders, and ensure seamless aftersales service.
- Company: Join Tom Dixon, a leading British design brand known for innovation and extraordinary products.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a team that values exceptional customer experience and fosters authentic relationships.
- Qualifications: Fluent in English and German, with prior B2B customer service experience preferred.
- Other info: We celebrate diversity and encourage all applicants to apply.
The predicted salary is between 28800 - 42000 £ per year.
Customer Success Executive – German speaking
About Us
Tom Dixon is an iconic British design and manufacturing brand with a commitment to innovation. We design, develop, and sell extraordinary objects and spaces for everyday use, including lighting, furniture, and interiors. www.tomdixon.net
About the Role
As part of our ongoing ambition to deliver a world-class customer experience we are looking for a German speaking Customer Success Executive to deliver unparalleled customer service to our DACH (Germany, Austria Switzerland) wholesale, contract, and distributor customer segment.
You will be responsible for:
- Customers: support a portfolio of customers for your specific geo-regions, maintain a close relationship with them as one of their key contacts. You will work closely with the Sales Manager/s assigned to your area to ensure that we deliver the best experience to our customers and going above and beyond to deliver fast and efficient order flow.
- Order Management: process customer orders daily and coordinating the process from the moment the order is received to the moment it is delivered to your customer. Daily open order management is essential and would play the biggest part of your role, reserving stock against stock available, managing inbound stock allocations against your orders, obtaining and creating export documentation and coordinating shipments for your clients to ensure a seamless order flow.
- Aftersales: responsible for the aftercare aspects of all your orders, handling quality claims, product questions, delivery queries, collections, credits and returns.
- Relationships: it is key to build close partnerships with our internal team such as Sales, Agents, Finance, Planning, Range, and Logistics to achieve maximum fulfilment for your orders.
- Communication: manage and respond to customer queries via calls and emails (Product / Logistics / Aftersales) within agreed KPI’s, with enthusiasm and a can-do tone. Liaise with our planning department, warehouse, sales team, and partner freight forwarders.
About the Person
You are a self-starter with previous experience in customer service (B2B) who is driven by delivering exceptional customer experience and business growth. An academic background in a related subject and/or demonstrable experience working for companies operating predominantly in the wholesale or retail space will be advantageous for this role, along with prior sales experience.
You will:
- Have strong priority management and organisational skills – take pride in being organised and methodical with a keen eye for detail.
- Have an exceptional communication style – perfect command of written and spoken English and German is required.
- Have a resilient and proactive mindset – thrive on autonomy and ambiguity, and love to proactively create plans and structure their work. Have an exceptional work ethic and remain unfazed by customer demands and our rapid pace of work.
- Be proactive from end to end – have the ability to follow up and follow through with high attention to detail, from the moment an order is placed until it is delivered to customers and ensuring the customer is always updated.
- Have a positive attitude – care about our customers and naturally put themselves in their shoes. Take pride in delivering an exceptional service, spotting what needs to get done and go the extra mile for our customers. This, combined with charming disposition, enables them to foster authentic connections and relationships that sustain and deliver.
- Have Competent IT skills – are familiar with all Microsoft Office products and prior experience using Navision would be advantageous.
Our aim is to create a truly extraordinary workplace built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know.
Customer Success Executive (DACH) employer: Tom Dixon Studio
Contact Detail:
Tom Dixon Studio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive (DACH)
✨Tip Number 1
Familiarize yourself with the DACH market and its unique customer service expectations. Understanding cultural nuances can help you connect better with clients and demonstrate your commitment to exceptional service.
✨Tip Number 2
Showcase your organizational skills by preparing a mock order management process. This will not only highlight your attention to detail but also your proactive approach to ensuring seamless order flow.
✨Tip Number 3
Practice your communication style in both English and German. Being able to convey information clearly and enthusiastically will set you apart, especially when managing customer queries.
✨Tip Number 4
Demonstrate your resilience and proactive mindset by sharing examples of how you've successfully handled challenging customer situations in the past. This will show that you thrive under pressure and are committed to customer satisfaction.
We think you need these skills to ace Customer Success Executive (DACH)
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Tom Dixon's brand, values, and product offerings. This will help you tailor your application to reflect your alignment with their commitment to innovation and exceptional customer service.
Highlight Relevant Experience: Emphasize your previous experience in customer service, particularly in B2B environments. Showcase any roles where you managed customer relationships, processed orders, or handled aftersales support.
Demonstrate Language Proficiency: Since the role requires perfect command of both English and German, ensure that your application reflects your language skills. Use clear and professional language in both languages throughout your CV and cover letter.
Showcase Your Skills: Detail your organizational skills, attention to detail, and proactive mindset in your application. Provide examples of how you've successfully managed multiple priorities and delivered exceptional customer experiences in past roles.
How to prepare for a job interview at Tom Dixon Studio
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service, especially in a B2B context. Highlight specific examples where you went above and beyond to ensure customer satisfaction, as this role heavily relies on delivering exceptional customer experiences.
✨Demonstrate Your Organizational Abilities
Since the role requires strong priority management and organizational skills, come ready to share how you manage multiple tasks and orders efficiently. Discuss any tools or methods you use to stay organized and ensure nothing falls through the cracks.
✨Communicate Effectively in Both Languages
As a German-speaking Customer Success Executive, you will need to communicate fluently in both English and German. Practice common customer service scenarios in both languages to demonstrate your proficiency and ability to handle queries seamlessly.
✨Exhibit a Proactive Mindset
Prepare to discuss how you approach challenges and ambiguity in your work. Share examples of how you've taken initiative in past roles to create structure and follow through on tasks, ensuring that customers are always kept informed.
