Ecommerce Manager

Ready for the next challenge? We’re on the lookout for a superstar E-Commerce Trading Manager. If you have proven E-Commerce experience managing & trading a multi-site portfolio from an in-house background, we want to hear from you! This is a fantastic opportunity for an ambitious & talented B2B & B2C E-Commerce Manager to join us in a unique agency+client partnership role to head up a 3-year Digital Transformation Program.

You will be part of a fast-growing, award-winning agency, but dedicated to a single client for the 3 Year Plan and take the lead on managing & trading several brands & websites for this fast-moving, growth-hungry Garden & DIY specialist business. Reporting directly to our Head of Strategy & Growth, and supported by a full Strategy, Design & Delivery team with tech tools & budget to make the mission a success, it’s a dream role!

You’ll be based in our trendy Tower Bridge office 2 days/week with regular client office visits (Greater London). We believe that work should be fun and that as a team, we produce better work when people enjoy their job and are passionate about what they do. We’re looking for innovative, motivated team players to join us.

Our client portfolio includes well-known brands such as Topps Tiles, Oliver Bonas, Agent Provocateur, with many more clients across various different sectors including Fashion, Homeware, Luxury, Gifting, Outdoors, Food, and Charity.

You will be the Ecommerce Trading Manager for several websites, serving both B2B & DTC customers, with end-to-end and hands‑on responsibility for the websites from strategy, to budget, to optimisation and daily management. You’ll work as an integral part of a wider team, which you will lead and inspire to achieve the ambitious growth plans of the business.

An experienced, highly focused, performance-driven E-commerce Manager with a background in directly managing websites in a client‑side environment. You will be a motivated, tenacious and fast-moving individual with a clear focus on commercial success and customer satisfaction. You will be naturally curious with a default “continuous optimisation” attitude and balance this with clear analytical and commercial reasoning and responsibility.

• Full website oversight for both B2B & DTC Channels
• Working with CRO team to drive website optimisation
• Working with PPC / SEO team to deliver growth & own KPI success and reporting
• Day to day management of all websites, CMS, content management
• Day to day website operation management, working closely with wider teams across the business

• 3-5 Years (minimum) hands‑on Ecommerce of Website Management, in an in‑house role
• Adobe Commerce Experience preferred but not essential
• Deep understanding of full stack MarTech systems and practices
• Excellent strategic & practical knowledge of E-Commerce Experience Optimisation
• Excellent Budget & Reporting aptitude and experience
• Your KPI will include revenue generation. This is an Ecommerce Trading focused role
• Account and/or project Management software (Jira, Clickup or similar)
• Autonomous time management
• Multi-Stakeholder experienced team player
• Conscientious, caring, objective & committed!
• DIY & Gardening sector experience a strong plus!

The Tom&Co nerve centre is located at our office near Tower Bridge. Office-based two days per week (Tue & Thur), though flexible as needed for client meetings in addition to that.

You will be part of an ambitious agency, experiencing rapid growth and working in our Digital Transformation Team. We offer a scheme for personal self-development as we believe in growing our employees' potential to the full. There are lots of opportunities within the company to develop and increase responsibility and skill set. We have frequent team lunches, breakfasts and quarterly social outings.

Tom&Co comprises teams that are cross-channel, so our exciting exchange program allows members of our UK and Poland teams to head on holiday to a destination of your choice together. You will be joining a welcoming, friendly team with a good sense of humour. You will have 24 days of holiday, and bank holidays on top, and we even give you your birthday off to celebrate in style. What’s more, we offer flexible working hours and even a ‘Work from anywhere’ scheme that allows you the flexibility to work from abroad for up to four weeks per year.

We are committed to diversity within our team and encourage and support females, POC, LGBTQ+ and peoples of all abilities to apply to our roles. We are focused on involving more diverse individuals in all our teams, especially in our technical teams to do our bit to shrink the gender and diversity gaps in STEM.