At a Glance
- Tasks: Lead research projects, mentor junior researchers, and present findings to clients.
- Company: Toluna is a global leader in research and insights, empowering smarter data-driven decisions.
- Benefits: Enjoy competitive pay, great benefits, and opportunities for growth in a diverse workplace.
- Other info: Fluency in another European language is a plus; we value ownership, curiosity, and collaboration.
- Why this job: Join a dynamic team, challenge conventional studies, and make a real impact on brands.
- Qualifications: 4+ years in quantitative research, strong analytical skills, and experience mentoring others.
The predicted salary is between 43200 - 72000 £ per year.
At Toluna, we keep the world’s biggest brands one step ahead of their markets, their competitors, and their customers. For 25+ years we’ve been a leader in consumer insights, and today we’re at the center of our industry’s biggest shift: the move to AI-powered research grounded in real human truth.
Brands come to us because we’ve solved a problem most of our industry is still wrestling with: how to move fast without losing trust in the answer. Speed comes from AI we’ve been developing in-house since 2019, always-on platforms, and a 79M+ validated consumer community across 100+ countries.
Introduction
As a Senior Research Manager focused on financial services, you will play a key role in driving project success and leading client relationships alongside a dynamic team of researchers. This position is pivotal in delivering actionable insights for high-profile clients in a collaborative, growth-oriented work environment.
Responsibilities
Client and Project Management
- Lead multiple projects, with a focus on the financial services sector.
- Design research that meets project objectives in consultation with clients.
- Manage end-to-end, predominantly ad hoc research projects, including survey design, data analysis, and results presentation.
- Analyze and transform data into clear, high quality, story-driven reports and presentations that address clients’ research, commercial, and communication goals, whilst keeping in mind regulatory requirements.
- Maximize use of internal AI tools to enhance research delivery.
- Review deliverables from more junior members of the team.
- Work closely with internal operations teams to oversee survey deployment, data collection, and analysis processes, while managing timelines, budget and delivery efficiency.
Strategic Contribution
- Develop a strong understanding of client business needs, with the ability to deliver tailored solutions.
- Demonstrate deep knowledge of consumer insights on topics like new product/service development, Consumer Duty, communications testing and advertising campaigns.
- Contribute to business development by supporting proposals, pitches, and account growth initiatives as needed.
Your Profile
- 10+ years of experience in quantitative research, including UK and international studies.
- Knowledgeable in and passionate about the financial services industry.
- Proven expertise in designing, managing, and delivering complex adhoc research projects to answer business questions.
- Excellent analytical and storytelling skills with a focus on turning complex data into actionable insights and compelling presentations.
- Proven ability to manage client relationships.
- A results-driven, can-do attitude with a passion for research excellence.
- Positive, solution-oriented attitude.
- Collaborative team player who thrives in a dynamic, fast-paced environment.
- Commitment to fostering an inclusive, empathetic, and transparent work culture.
- Strong organizational and project management skills, handling multiple tasks effectively.
- Experience or education in fields such as Marketing, Business, Economics, Communications, Social Sciences, or similar areas. Formal degrees are welcome but not required.
- Excellent verbal and written communication skills in English.
What success looks like in this role
- Develop strong relationships with key clients within the first 3 months.
- Lead multiple adhoc studies with a strong focus on quality and client objectives.
- Work closely with a wider team of researchers and client directors.
- Effective co-operation with internal operational teams.
Our Values
Acting with Ownership- Demonstrating individual accountability
Bringing a forward mindset- Being action-oriented, bold and entrepreneurial
Collaborating with Curiosity- Exhibiting teamwork through togetherness
Discussing openly, committing jointly- Sharing your views openly
Embracing empathy- Being egoless & caring
What we Offer
At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.
Join our global team. We welcome big thinking and reward great work.
Senior Research Manager employer: Toluna
Toluna is an exceptional employer that fosters a dynamic and inclusive work environment, where innovation and collaboration are at the forefront. As a Senior Research Manager, you will benefit from competitive pay, comprehensive benefits, and ample opportunities for professional growth within a global team that values diverse perspectives. With a commitment to employee development and a culture that encourages open dialogue and teamwork, Toluna empowers you to make a meaningful impact in the research industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Research Manager
✨Tip Number 1
Familiarise yourself with the latest trends in market research and data analytics. Being well-versed in current methodologies will not only boost your confidence but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the research industry, especially those who work at Toluna or similar companies. Engaging in conversations can provide you with insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific case studies from your past experience where you successfully tackled client business questions. Highlighting your analytical skills and storytelling ability will resonate well with the hiring team.
✨Tip Number 4
If you speak another European language, practice discussing your research findings in that language. This will showcase your versatility and could give you an edge over other candidates, especially if you can relate it to the role.
We think you need these skills to ace Senior Research Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in quantitative studies and your ability to tackle clients' business questions. Emphasise any coaching or mentoring roles you've had, as well as your analytical skills.
Craft a Compelling Cover Letter:In your cover letter, express your passion for brands and advertising. Discuss how your experience aligns with the responsibilities of the Senior Research Manager role and how you can contribute to Toluna's goals.
Showcase Your Analytical Skills:Provide specific examples in your application that demonstrate your analytical abilities and your experience in presenting findings to clients. This will help illustrate your capability to handle the responsibilities of the position.
Highlight Language Proficiency:If you have proficiency in French or any other European language, make sure to mention it prominently in your application. This could give you an edge over other candidates.
How to prepare for a job interview at Toluna
✨Showcase Your Analytical Skills
As a Senior Research Manager, you'll need to demonstrate your analytical prowess. Prepare examples of how you've tackled complex client business questions in the past and be ready to discuss the methodologies you used to derive insights.
✨Prepare for Client-Facing Scenarios
Since you'll be the primary contact for clients, practice articulating how you would advise them on research studies. Think about potential client questions and how you can effectively communicate the value of your findings.
✨Highlight Your Mentoring Experience
With a focus on coaching junior researchers, be prepared to share specific instances where you've guided others. Discuss your approach to mentoring and how it has contributed to project success and team development.
✨Emphasise Team Collaboration
Toluna values teamwork, so be ready to discuss how you've successfully collaborated with cross-functional teams in previous roles. Share examples that highlight your ability to coordinate efforts and meet deadlines while maintaining quality.
