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- Tasks: Lead the UK Research team, driving client success and AI-enabled insights.
- Company: Toluna, a global leader in research and insights with a focus on innovation.
- Benefits: Competitive pay, great benefits, and opportunities for growth in a diverse workplace.
- Why this job: Make a real impact by leveraging AI and technology to transform client experiences.
- Qualifications: 10+ years in market research and proven leadership in client-facing roles.
- Other info: Join a dynamic team that values collaboration, curiosity, and innovation.
The predicted salary is between 43200 - 72000 £ per year.
Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions – faster. For 25 years, we have partnered with the world’s leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we’ve made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale.
This is a senior leadership role responsible for delivering outstanding client experiences, driving profitable account growth, and leading high-performing, client-facing teams. The UK Head of Research sits at the intersection of clients, research excellence, and AI-enabled ways of working. The role is accountable for ensuring that Toluna’s technology, data, and AI capabilities are translated into real value for clients and into scalable, efficient operations for the UK research team.
Responsibilities:
- Leadership & Delivery: Brings vision and leadership to the UK Research team to drive a sense of pride, ownership and accountability at every layer of client and internal communication. Implement corporate action plans into effective execution with visible impact on UK performance and results. Implement the vision for AI-enabled research and client success, ensuring Toluna’s platform, automation, and analytics capabilities are fully leveraged.
- Client & Stakeholder Management: Manage, grow, and strengthen key client relationships by building trust, reliability, and service excellence, positioning Toluna as a strategic, AI-enabled insights partner. Act as a senior leader in key client interactions, handling critical discussions, negotiations, and escalations, including those involving new methodologies and AI-powered solutions.
- People Leadership & Resource Management: Lead, coach, and develop high-performing teams of client-facing experts. Drive adoption of new ways of working & positively champion initiatives as they are rolled-out. Build AI-ready teams: ensure team members are trained, confident, and excited to use AI and automation in their daily work.
- Project & Operational Management: Support on programs in new and/or evolving areas, often involving the rollout of new AI-enabled capabilities or operating models. Manage planning, revenues, budgets, resources, risks, and outcomes for UK Key Accounts, ensuring visibility, governance, and timely interventions.
- Problem Solving & Decision Making: Resolve complex problems impacting business performance. Navigate a wide range of business situations requiring sound judgment, strategic perspective, and adaptability, particularly as the organization evolves its AI and technology capabilities.
Your Profile:
- Commercially driven mindset with strong mastery of client servicing processes and passion for AI enabled, technology-driven business models.
- 10+ years of market research experience, with a proven record of successful delivery in client-facing leadership roles.
- Strong interest and demonstrable experience in technology, platforms, process improvement, automation, and/or AI.
- Demonstrated leadership success managing multiple teams, developing leaders, and building growing organizations.
- Exceptional written and verbal communication skills, enabling effective client engagement and internal decision-making, including at executive level.
Our Values:
- Acting with Ownership - Demonstrating individual accountability
- Bringing a forward mindset - Being action-oriented, bold and entrepreneurial
- Collaborating with Curiosity - Exhibiting teamwork through togetherness
- Discussing openly, committing jointly - Sharing your views openly
- Embracing empathy - Being egoless & caring
What we Offer:
At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do.
Head of Research UK in Manchester employer: Toluna
Contact Detail:
Toluna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Research UK in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience and how it relates to the role, especially around AI and technology, as these are hot topics right now.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Head of Research UK in Manchester
Some tips for your application 🫡
Show Your Passion for AI: Make sure to highlight your enthusiasm for AI and technology in your application. We want to see how you can leverage these tools to drive insights and improve client experiences.
Tailor Your Experience: When detailing your experience, focus on your leadership roles and client management successes. We’re looking for specific examples that demonstrate your ability to lead teams and deliver results.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to convey your ideas, as we appreciate effective communication skills that resonate with our values.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Toluna
✨Know Your AI and Tech
Since the role focuses heavily on AI-enabled research, make sure you brush up on the latest trends in AI and how they can be applied to market research. Be ready to discuss specific examples of how you've used technology to drive insights or improve client experiences.
✨Showcase Leadership Experience
This position requires strong leadership skills, so prepare to share your experiences managing teams and driving performance. Think of specific instances where you’ve successfully led a team through challenges or implemented new processes that resulted in measurable improvements.
✨Client-Centric Mindset
Toluna values strong client relationships, so come prepared with examples of how you've built trust and delivered exceptional service. Highlight any experience you have in managing key accounts and how you’ve navigated complex client interactions.
✨Be Ready for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Prepare to discuss complex business situations you've encountered and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.