At a Glance
- Tasks: Lead the UK Research team, driving client success and AI-enabled insights.
- Company: Toluna, a global leader in research and insights with a focus on innovation.
- Benefits: Competitive pay, great benefits, and opportunities for growth in a diverse workplace.
- Other info: Join a dynamic team that values collaboration, curiosity, and innovation.
- Why this job: Make a real impact by leveraging AI and technology to transform client experiences.
- Qualifications: 10+ years in market research and proven leadership in client-facing roles.
The predicted salary is between 43200 - 72000 £ per year.
Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions – faster. For 25 years, we have partnered with the world’s leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we’ve made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale.
This is a senior leadership role responsible for delivering outstanding client experiences, driving profitable account growth, and leading high-performing, client-facing teams. The UK Head of Research sits at the intersection of clients, research excellence, and AI-enabled ways of working. The role is accountable for ensuring that Toluna’s technology, data, and AI capabilities are translated into real value for clients and into scalable, efficient operations for the UK research team.
Responsibilities:
- Leadership & Delivery: Brings vision and leadership to the UK Research team to drive a sense of pride, ownership and accountability at every layer of client and internal communication. Implement corporate action plans into effective execution with visible impact on UK performance and results. Implement the vision for AI-enabled research and client success, ensuring Toluna’s platform, automation, and analytics capabilities are fully leveraged.
- Client & Stakeholder Management: Manage, grow, and strengthen key client relationships by building trust, reliability, and service excellence, positioning Toluna as a strategic, AI-enabled insights partner. Act as a senior leader in key client interactions, handling critical discussions, negotiations, and escalations, including those involving new methodologies and AI-powered solutions.
- People Leadership & Resource Management: Lead, coach, and develop high-performing teams of client-facing experts. Drive adoption of new ways of working & positively champion initiatives as they are rolled-out. Build AI-ready teams: ensure team members are trained, confident, and excited to use AI and automation in their daily work.
- Project & Operational Management: Support on programs in new and/or evolving areas, often involving the rollout of new AI-enabled capabilities or operating models. Manage planning, revenues, budgets, resources, risks, and outcomes for UK Key Accounts, ensuring visibility, governance, and timely interventions.
- Problem Solving & Decision Making: Resolve complex problems impacting business performance. Navigate a wide range of business situations requiring sound judgment, strategic perspective, and adaptability, particularly as the organization evolves its AI and technology capabilities.
Your Profile:
- Commercially driven mindset with strong mastery of client servicing processes and passion for AI enabled, technology-driven business models.
- 10+ years of market research experience, with a proven record of successful delivery in client-facing leadership roles.
- Strong interest and demonstrable experience in technology, platforms, process improvement, automation, and/or AI.
- Demonstrated leadership success managing multiple teams, developing leaders, and building growing organizations.
- Exceptional written and verbal communication skills, enabling effective client engagement and internal decision-making, including at executive level.
Our Values:
- Acting with Ownership - Demonstrating individual accountability
- Bringing a forward mindset - Being action-oriented, bold and entrepreneurial
- Collaborating with Curiosity - Exhibiting teamwork through togetherness
- Discussing openly, committing jointly - Sharing your views openly
- Embracing empathy - Being egoless & caring
What we Offer:
At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do.
Head of Research UK in Manchester employer: Toluna
Toluna is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are encouraged to thrive and grow. With competitive pay and comprehensive benefits, the company prioritises professional development and mentorship, ensuring that team members can advance their careers while working on impactful projects for leading global brands. Located in a vibrant international environment, Toluna offers the unique advantage of collaborating with diverse clients in the media and entertainment sectors, making it an ideal place for those passionate about research excellence.
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We think this is how you could land Head of Research UK in Manchester
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We think you need these skills to ace Head of Research UK in Manchester
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