At a Glance
- Tasks: Lead client relationships and drive growth using AI-powered insights.
- Company: Toluna, a global leader in research and insights with a focus on innovation.
- Benefits: Competitive salary, private medical insurance, flexible working, and professional development.
- Other info: Join a diverse team and thrive in a collaborative, global environment.
- Why this job: Make a real impact by integrating AI into strategic decision-making for top brands.
- Qualifications: Experience in consultative selling and strong leadership skills required.
The predicted salary is between 60000 - 80000 € per year.
Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions – faster. For 26 years, we have partnered with the world’s leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we’ve made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights.
Senior Client Partners sit at the centre of Toluna’s client ecosystem, acting as trusted advisors to senior stakeholders while leading commercial growth, strategic account development, and AI‑enabled insight. This role goes beyond traditional research leadership. Senior Client Partners are expected to champion Toluna’s AI capabilities, including Synthetic Personas, and AI-driven analytics, integrating them into reporting and client strategies to unlock faster, bigger, and more future‑proof decisions. You will own senior client relationships, shape growth strategies, and lead opportunities where human expertise and AI‑driven intelligence combine to deliver transformative impact.
What you’ll have the opportunity to do:
- Grow revenue through expansion of existing accounts and development of new strategic relationships, embedding AI‑powered solutions into client roadmaps.
- Build and own a portfolio of high‑value clients, identifying opportunities where new product developments and AI can accelerate insight and decision‑making.
- Lead complex, high‑value pitches that position Toluna as a strategic, AI‑led growth partner, not just an insights provider.
Act as a Strategic Advisor:
- Partner with senior client stakeholders to shape growth, innovation, and brand strategies, using AI‑augmented insights to challenge assumptions and unlock new opportunities.
- Translate complex data, models, and AI outputs into clear, compelling narratives that drive confident decision‑making.
- Proactively advise clients on how Synthetic Personas can be used to explore unmet needs, test innovation territories, and test creative and strategic choices.
- Guide clients on how to integrate AI‑driven insight into their planning cycles, workflows, and organisational decision processes.
- Collaborate with product, analytics, and innovation teams to feedback market needs and help shape future AI capabilities.
Deliver commercial success for your portfolio:
- Partner with your Group Commercial Director to define clear growth strategies for your portfolio, while embedding a consultative and AI-forward approach across your accounts.
- Own pipeline, forecasting, deal governance, and commercial performance against significant bookings targets.
Build senior relationships & market presence:
- Own and support senior client relationships at a global and local level, ensuring consistency, strategic impact, and long‑term value creation.
- Represent Toluna at industry events, conferences, and senior client forums as a thought leader.
- Proactively gather client feedback and translate it into actions that strengthen partnerships and improve client outcomes.
Responsibilities:
- Deliver against a substantial bookings target through consultative selling of AI‑enabled platforms and full‑service insight solutions.
- Develop and execute strategic account plans that prioritise long‑term growth, retention, and innovation adoption.
- Lead and support major pitches, ensuring best‑in‑class storytelling, clarity of value, and strong win‑rates.
- Manage commercial forecasting, pipeline health, deal analysis, and profitability reporting.
- Build, coach, and inspire teams while setting the cultural standard for ownership, curiosity, and collaboration.
- Act as (or support) Global Key Account leadership, ensuring consistent quality, innovation, and growth across markets.
Your Profile:
- Proven senior‑level experience in consultative selling, strategic account leadership, or insight‑led advisory roles.
- Strong commercial acumen with experience managing large, complex client portfolios and commercial targets.
- Curiosity and confidence in adopting and selling AI‑driven insight solutions, including Synthetic Personas and AI‑enabled research platforms.
- Ability to translate complex analytics and AI outputs into clear, compelling client stories.
- A natural leader and collaborator who inspires teams and builds strong, trust‑based client relationships.
- Comfortable engaging with C‑suite and senior stakeholders across marketing, insights, innovation, and strategy.
Our Values:
- Acting with Ownership - Demonstrating individual accountability.
- Bringing a forward mindset - Being action-oriented, bold and entrepreneurial.
- Collaborating with Curiosity - Exhibiting teamwork through togetherness.
- Discussing openly, committing jointly - Sharing your views openly.
- Embracing empathy - Being egoless & caring.
What we Offer:
- Competitive salary with performance‑based bonus.
- Private medical insurance.
- Flexible and hybrid working model.
- Ongoing professional development and AI capability training.
- A collaborative, inclusive culture within a truly global organisation.
Join our global team. We welcome big thinking and reward great work.
Senior Client Partner in London employer: Toluna
At Toluna, we pride ourselves on being a forward-thinking employer that champions innovation and inclusivity. Our collaborative culture fosters personal and professional growth, offering competitive salaries, flexible working arrangements, and ongoing training in AI capabilities. With a global presence and a commitment to making a meaningful impact, we empower our employees to thrive while shaping the future of insights.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Partner in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. The more people you know, the better your chances of landing that Senior Client Partner role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience with AI-driven insights and consultative selling. They want to see how you can bring value to their team.
✨Tip Number 3
Prepare for those interviews! Research Toluna’s AI capabilities and think about how you can integrate them into client strategies. Be ready to discuss how you can help shape growth and innovation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our global team.
We think you need these skills to ace Senior Client Partner in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in consultative selling and strategic account leadership. We want to see how your skills align with our AI-driven insights and commercial growth goals.
Showcase Your AI Knowledge:Since we’re all about AI at Toluna, don’t forget to mention any experience you have with AI-driven solutions or analytics. We’re looking for someone who can confidently discuss how these tools can transform client strategies.
Craft a Compelling Narrative:When writing your application, think about how you can tell a story that connects your past experiences with the role. We love clear, compelling narratives that demonstrate your ability to translate complex data into actionable insights.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our global team!
How to prepare for a job interview at Toluna
✨Know Your AI Stuff
Since the role involves championing AI capabilities, make sure you brush up on Toluna's AI-driven solutions like Synthetic Personas. Be ready to discuss how these tools can enhance client strategies and decision-making.
✨Master the Art of Storytelling
You’ll need to translate complex data into compelling narratives. Practice explaining intricate analytics in simple terms, focusing on how they can drive confident decisions for clients.
✨Build Relationships Before the Interview
If possible, connect with current or former employees on LinkedIn. Understanding their experiences can give you insights into the company culture and help you tailor your responses during the interview.
✨Prepare for Consultative Selling Scenarios
Expect questions that assess your consultative selling skills. Prepare examples from your past where you've successfully managed large client portfolios and driven growth through strategic account development.
