Senior Client Partner in Manchester

Senior Client Partners sit at the centre of Toluna’s client ecosystem, acting as trusted advisors to senior stakeholders while leading commercial growth, strategic account development, and AI‑enabled insight. This role goes beyond traditional research leadership. Senior Client Partners are expected to champion Toluna’s AI capabilities, including Synthetic Personas, and AI‑driven analytics, integrating them into reporting and client strategies to unlock faster, bigger, and more future‑proof decisions. You will own senior client relationships, shape growth strategies, and lead opportunities where human expertise and AI‑driven intelligence combine to deliver transformative impact.

What you’ll have the opportunity to do:

• Grow revenue through expansion of existing accounts and development of new strategic relationships, embedding AI‑powered solutions into client roadmaps.
• Build and own a portfolio of high‑value clients, identifying opportunities where new product developments and AI can accelerate insight and decision‑making.
• Lead complex, high‑value pitches that position Toluna as a strategic, AI‑led growth partner, not just an insights provider.

Act as a Strategic Advisor:

• Partner with senior client stakeholders to shape growth, innovation, and brand strategies, using AI‑augmented insights to challenge assumptions and unlock new opportunities.
• Translate complex data, models, and AI outputs into clear, compelling narratives that drive confident decision‑making.
• Proactively advise clients on how Synthetic Personas can be used to explore unmet needs, test innovation territories, and test creative and strategic choices.
• Guide clients on how to integrate AI‑driven insight into their planning cycles, workflows, and organisational decision processes.
• Collaborate with product, analytics, and innovation teams to feedback market needs and help shape future AI capabilities.

Deliver commercial success for your portfolio:

• Partner with your Group Commercial Director to define clear growth strategies for your portfolio, while embedding a consultative and AI‑forward approach across your accounts.
• Own pipeline, forecasting, deal governance, and commercial performance against significant bookings targets.

Build senior relationships & market presence:

• Own and support senior client relationships at a global and local level, ensuring consistency, strategic impact, and long‑term value creation.
• Represent Toluna at industry events, conferences, and senior client forums as a thought leader.
• Proactively gather client feedback and translate it into actions that strengthen partnerships and improve client outcomes.

Responsibilities:

• Deliver against a substantial bookings target through consultative selling of AI‑enabled platforms and full‑service insight solutions.
• Develop and execute strategic account plans that prioritise long‑term growth, retention, and innovation adoption.
• Lead and support major pitches, ensuring best‑in‑class storytelling, clarity of value, and strong win‑rates.
• Manage commercial forecasting, pipeline health, deal analysis, and profitability reporting.
• Build, coach, and inspire teams while setting the cultural standard for ownership, curiosity, and collaboration.
• Act as (or support) Global Key Account leadership, ensuring consistent quality, innovation, and growth across markets.

Your Profile:

• Proven senior‑level experience in consultative selling, strategic account leadership, or insight‑led advisory roles.
• Strong commercial acumen with experience managing large, complex client portfolios and commercial targets.
• Curiosity and confidence in adopting and selling AI‑driven insight solutions, including Synthetic Personas and AI-enabled research platforms.
• Ability to translate complex analytics and AI outputs into clear, compelling client stories.
• A natural leader and collaborator who inspires teams and builds strong, trust‑based client relationships.
• Comfortable engaging with C‑suite and senior stakeholders across marketing, insights, innovation, and strategy.

Benefits:

• At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive.
• Competitive salary with performance‑based bonus.
• Private medical insurance.
• Flexible and hybrid working model.
• Ongoing professional development and AI capability training.
• A collaborative, inclusive culture within a truly global organisation.