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- Tasks: Support the sales team and manage administrative tasks for client success.
- Company: Join Toluna, a global leader in research and insights.
- Benefits: Competitive salary, bonuses, medical insurance, and remote work options.
- Other info: Diverse workplace culture that values inclusion and collaboration.
- Why this job: Make an impact in a fast-paced environment with growth opportunities.
- Qualifications: 1-2 years in B2B preferred; strong communication and problem-solving skills.
The predicted salary is between 28800 - 43200 £ per year.
Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions – faster. For 25 years, we have partnered with the world’s leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we’ve made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights.
Purpose of the role
Provide support to sales team; Handle administrative tasks to allow the sales team to focus on selling activities; Collaborate with sales and other departments to achieve best outcome for clients. Specific tasks include:
- Ensuring quotes/bids to orders are processed in a timely manner so that there are no missed opportunities. This includes project feasibility assessment, pricing & generating contracts.
- Managing invoice schedules and requests with finance.
Responsibilities:
- Seamless support
- Support sales team in day-to-day activities such as: Participate in client discovery/project requirement calls.
- Brainstorm with reps on solutions for client requirements.
- Work on providing multiple options of bundle/license package pricing.
- Providing accurate & timely costs for all adhoc projects / client briefs.
- Run Incidence Rate checks for clients.
- A strong customer service orientation towards client first to ensure overall success.
- Attention to detail and ability to problem solve
- Accuracy, time management and ability to work under tight timelines.
- Collaboration with Internal teams
- Strong communication and interpersonal skills to work across teams.
- Maintain accurate information internally and externally for client use i.e. Clients contracts, credit usage and tracking where required.
Required Experience
- 1-2 years of experience in a B2B environment (preferred but not essential).
- Ability to thrive in fast paced environment with the need to prioritise effectively and react in a timely manner to client demand.
- Proficiency in advanced applications of CRM tools such as Salesforce.com (desirable but not essential).
- Knowledge of the Market Research industry and how clients in this space work (i.e. their challenges) is desirable but not essential.
Skills
- Excel Proficiency: ability to create formulas and percentage calculations.
- Mathematical Skills: Basic maths proficiency, ability to calculate percentages and interpret data.
- Ability to work accurately in a fast-paced environment.
- Consultative Approach: Positive attitude and ability to provide a tailored approach to client request, using your knowledge to create custom solutions.
- Communication: Strong verbal and written communication skills to interact effectively with clients and internal teams and ability to articulate the Toluna value proposition.
- Detail-Oriented: Accuracy in logging information, preparing bids, and invoicing.
- Demonstrated ability to take initiative and work independently, as well as in a team environment.
- Success-driven with the ability to be flexible and self-motivated.
- Growth mindset to continuously develop skills and knowledge including participating in Toluna training as required.
Our Values:
- Acting with Ownership: Demonstrating individual accountability.
- Bringing a Forward Mindset: Being action-oriented, bold & entrepreneurial.
- Collaborating with Curiosity: Exhibiting teamwork through togetherness.
- Discussing openly, committing jointly: Sharing your views openly.
- Embracing Empathy: Being egoless & caring.
What we Offer:
At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.
- Competitive salary package.
- Annual bonuses.
- Medical Insurance.
- Life insurance.
- Work from home.
Join our global team. We welcome big thinking and reward great work.
Client Executive employer: Toluna Corporate
Contact Detail:
Toluna Corporate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Executive
✨Tip Number 1
Get to know the company inside out! Research Toluna's values, recent projects, and their approach to client relationships. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Toluna. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for those interviews! Think about how your skills align with the responsibilities listed in the job description. Practice answering common interview questions and be ready to discuss how you can support the sales team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Toluna family!
We think you need these skills to ace Client Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Executive role. Highlight your relevant experience and skills that align with what we’re looking for, like your attention to detail and customer service orientation.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with creative solutions, especially in a fast-paced environment.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, as strong communication is key in this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Toluna Corporate
✨Know Your Stuff
Before the interview, dive deep into Toluna's services and recent advancements, especially in AI. Understanding their technology platform and how it impacts client decisions will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've tackled challenges or improved processes. Highlighting your attention to detail and ability to manage tight timelines will resonate well with the role's requirements.
✨Practice Your Communication
Since the role involves collaboration across teams, practice articulating your thoughts clearly. You might even want to simulate a client call scenario with a friend to refine your consultative approach and ensure you can convey the value proposition effectively.
✨Embrace the Company Values
Familiarise yourself with Toluna's values like ownership, curiosity, and empathy. Be ready to discuss how you embody these values in your work. This will demonstrate that you're not just a fit for the role but also for the company culture.