Partner Customer Success Manager - Global SaaS in Uxbridge

Are you an ambitious relationship-builder with a passion for driving growth in the SaaS space? Join a global leader in business intelligence software as an Account Development Manager, where you’ll play a pivotal role in accelerating revenue, strengthening partner engagement, and showcasing cutting-edge analytics solutions trusted by over 31,000 customers worldwide.

This is an exciting opportunity to step into a high-impact role within a multi award-winning organisation celebrating 30 years of innovation. If you thrive in a collaborative, high-performance environment and are ready to shape the future of partner success, we want to hear from you.

The Role at a Glance:

• Partner Customer Success / Account Development Manager
• Hybrid Working / Uxbridge, West London HQ / (Thursdays Office Days)
• Up to £40,000 DOE
• Plus Company Bonus and Benefits
• Permanent - Full Time
• Hours: Monday to Friday, 9am to 5:30pm, 37.5 hours per week
• Line Manager: Head of Customer Growth
• Company: International, market leading business intelligence software
• Values: Energy. Integrity. Performance. Teamwork.
• Pedigree: Multi Award-Winning. 31,000 customers globally. MS Gold Partner. Cisco Partner. ISO 9001 & 27001.

Your Skills:

• SaaS
• Experience Managing Stakeholder Relationships
• 3+ years in Account Management or Customer Success
• Growing existing accounts
• Cross-selling / Up-selling
• Experience managing Channel / Partner seller relationship

The Role:

Reporting to the Head of Customer Growth, the Account Development Manager (ADM) will play a key role in driving revenue growth across our partner channel. You will take ownership of all aspects of account development, identifying opportunities to upsell and cross-sell while strengthening engagement and showcasing the value of our products.

In this role, you’ll build and maintain strong customer relationships that foster growth, retention, and long-term loyalty. You will confidently demonstrate our solutions, communicate our value proposition, and drive product adoption across your accounts. Working collaboratively with internal teams, stakeholders, and partners, you will ensure commitments are met and relationships remain strong and productive.

Your Responsibilities:

• You will proactively collaborate with partners to uncover growth opportunities through increased licence volumes and the introduction of new products and services.
• Alongside this, you will own partner support queries to deliver a smooth, high-quality experience that reflects Tollring’s standards.
• You will guide partners on how to best position and maximise our technology in line with partner agreements, delivering tailored product demonstrations that speak directly to partner and customer needs.
• In this role, you will work closely with internal teams to ensure partner requests are actioned quickly and effectively, while monitoring customer usage trends daily, weekly, or monthly to boost engagement and identify revenue opportunities.
• You will spot early risks and take proactive steps to reduce churn, collaborating with colleagues across the business to provide a seamless, unified partner experience.
• Additionally, you’ll lead or support projects that drive revenue growth or enhance operational performance within the Customer Success team.
• Maintaining proactive and reactive contact with partners and accurately forecasting revenue - managing opportunities and risks with precision are key to delivering ongoing success.

Who we are:

We are Tollring, a multi award-winning software developer. With offices in the UK, the USA, India and Australia, our specialty is Business Analytics, Call Recording and Fraud Management. Proud to be a renowned market leader, our innovative solutions are developed in-house and distributed via an extensive channel partner network, currently to over 31,000 businesses globally and still growing. This year we celebrate our 30th anniversary - that’s a lot of years creating meaningful impact for organisations.

Skills and Qualifications:

The successful ADM will have a minimum of 3 years’ experience in account management, customer success, or other client-facing roles, with clear potential for progression. The ideal candidate will:

• Possess strong commercial awareness, particularly within SaaS business models
• Have proven experience managing partner and customer relationships
• Be proficient in Microsoft Office applications and CRM systems for opportunity management
• Thrive on challenges and enjoy developing structured, strategic solutions
• Demonstrate the ability to learn products in depth and maintain a high level of technical understanding
• Bring strong problem-solving and troubleshooting abilities
• Show excellent organisational skills, with the capability to prioritise effectively and meet deadlines
• Exhibit strong interpersonal and communication skills for both internal and external engagement
• Show determination and persistence in managing opportunities and resolving queries

Personal Attributes:

Tollring’s core values are teamwork, energy, integrity, and performance. The ideal candidate will embody these values and:

• Be a proactive team player with a positive, “can-do” attitude and the ability to use their initiative
• Demonstrate exceptional attention to detail and take pride in delivering high-quality work
• Communicate clearly and confidently, both in writing and verbally, with strong interpersonal skills
• Be personable, decisive, adaptable, presentable, and articulate
• Uphold high personal and ethical standards aligned with company values

If you’re ready to take the next step in your SaaS career and make a measurable impact within a forward-thinking, values-driven tech leader, we’d love to hear from you. Bring your commercial acumen, your passion for partnership growth, and your drive to perform - and join a business where teamwork, integrity, energy, and excellence are at the heart of everything we do.

Apply today and become a key force in driving the next chapter of Tollring’s global success.

Tollring, an equal opportunities employer, pride themselves on their already diverse workforce and they are committed to equal employment opportunities.

If you have a disability or support need and require adjustments / support to allow you to apply for this role or attend the interviews, please let us know as soon as possible and they will do everything possible to accommodate you.