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For Companies At a Glance
- Tasks: Manage customer issues and ensure smooth communication throughout the building process.
- Company: Join Tolent, a leading construction company with a focus on quality and relationships.
- Benefits: Enjoy competitive pay, flexible hours, 25 days holiday, and a supportive work environment.
- Other info: Opportunity for career growth in a thriving company with a community-focused approach.
- Why this job: Make a real difference in customer satisfaction while working in a dynamic team.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Tolent started out in 1983 as a small business, and we’ve grown into one of the North East’s biggest construction companies with regional bases across the North East and Yorkshire. We’re focused on delivering quality projects and strive to nurture relationships that last as long as the buildings we create. We strive to ensure all our colleagues are supported within their role creating environments where you can develop and thrive.
Job Description
We have an exciting opportunity for a Customer Care Coordinator to join our Customer Care team for Tolent Living based in Team Valley, Gateshead. This is an excellent opportunity for someone currently working in a Tenant Liaison officer role or who has previous customer care experience in repairs/maintenance/house building.
The Role you’d play as a Customer Care Coordinator:
- Responsible for managing all customer-related issues throughout the build and following handover until the end of the building/home warranty period
- Recording reported defects accurately onto the defect management system
- Reporting defects to sub-contractors and ordering materials
- Working collaboratively with colleagues and liaising with subcontractors/clients to ensure the effective resolution of defects and customer queries
- Effectively handling customer complaints
- Support with the preparation of community involvement events
- Provide day to day administrative support as required
- Supporting all site teams with the compliance of the Considerate Constructors Scheme
Qualifications
What you’d bring as a Customer Care Coordinator:
- Experience of delivering excellent customer service in a similar environment
- A thorough knowledge and level of computer literacy
- A strong attention to detail and the ability to see tasks through to completion
- Professional, assertive and confident communication skills; both in writing and over the phone
- Ability to be flexible whilst handling a wide variety of tasks
Additional Information
What you’ll get in return:
- Competitive remuneration package
- Company pension scheme
- 25 days Holiday (plus bank holidays)
- Long Service Holidays
- Life Insurance
- Company funded employee assistance programme
- Flexible working hours
- Free parking
Customer Care Coordinator in Gateshead employer: Tolent Construction
Contact Detail:
Tolent Construction Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and customer care sectors. You never know who might have a lead on the Customer Care Coordinator role at Tolent or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching Tolent's projects and values. Show us that you’re not just another candidate, but someone who genuinely cares about delivering quality service and building lasting relationships.
✨Tip Number 3
Practice your communication skills! Since the role involves handling customer complaints and liaising with various teams, being articulate and confident will set you apart. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Tolent team and ready to dive into the world of customer care.
We think you need these skills to ace Customer Care Coordinator in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Coordinator role. Highlight your experience in customer service, especially if you've worked in tenant liaison or similar roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how you can contribute to our team. Keep it professional but let your personality show through – we love a bit of character!
Showcase Your Communication Skills: Since communication is key in this role, make sure your written application reflects your strong communication skills. Be clear, concise, and confident in your writing. Remember, we’re looking for someone who can handle customer queries effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Tolent!
How to prepare for a job interview at Tolent Construction
✨Know Your Customer Care Basics
Before the interview, brush up on your customer care principles. Understand how to handle complaints and resolve issues effectively, as this role is all about managing customer-related problems. Be ready to share examples from your past experiences that highlight your skills in this area.
✨Familiarise Yourself with Tolent
Do some research on Tolent and their projects. Knowing their values and recent developments will show your genuine interest in the company. You can mention specific projects or initiatives during the interview to demonstrate that you’ve done your homework.
✨Showcase Your Communication Skills
As a Customer Care Coordinator, strong communication is key. Prepare to discuss how you’ve effectively communicated with clients and colleagues in the past. Practise articulating your thoughts clearly and confidently, both verbally and in writing.
✨Prepare for Scenario Questions
Expect scenario-based questions where you’ll need to demonstrate your problem-solving abilities. Think of situations where you successfully resolved customer issues or managed multiple tasks. Use the STAR method (Situation, Task, Action, Result) to structure your answers.