At a Glance
- Tasks: Manage customer issues and ensure smooth communication throughout the building process.
- Company: Join one of the North East's largest construction companies with a supportive culture.
- Benefits: Enjoy 25 days holiday, flexible hours, free parking, and a company pension scheme.
- Other info: Opportunity for professional growth and involvement in community events.
- Why this job: Make a real difference in customer satisfaction while developing your career in a thriving environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Tolent started out in 1983 as a small business, and we’ve grown into one of the North East’s biggest construction companies with regional bases across the North East and Yorkshire. We’re focused on delivering quality projects and strive to nurture relationships that last as long as the buildings we create. We strive to ensure all our colleagues are supported within their role creating environments where you can develop and thrive.
We have an exciting opportunity for a Customer Care Coordinator to join our Customer Care team for Tolent Living based in Team Valley, Gateshead. This is an excellent opportunity for someone currently working in a Tenant Liaison officer role or who has previous customer care experience in repairs, maintenance, or house building.
Role you’d play:
- Responsible for managing all customer-related issues throughout the build and following handover until the end of the building/home warranty period.
- Recording reported defects accurately onto the defect management system.
- Reporting defects to sub-contractors and ordering materials.
- Working collaboratively with colleagues and liaising with subcontractors/clients to ensure the effective resolution of defects and customer queries.
- Effectively handling customer complaints.
- Support with the preparation of community involvement events.
- Provide day-to-day administrative support as required.
- Supporting all site teams with the compliance of the Considerate Constructors Scheme.
Qualifications:
- Experience of delivering excellent customer service in a similar environment.
- A thorough knowledge and level of computer literacy.
- A strong attention to detail and the ability to see tasks through to completion.
- Professional, assertive and confident communication skills; both in writing and over the phone.
- Ability to be flexible whilst handling a wide variety of tasks.
Additional Information:
- Company pension scheme.
- 25 days Holiday (plus bank holidays).
- Company funded employee assistance programme.
- Flexible working hours.
- Free parking.
Customer Care Coordinator in Gateshead employer: Tolent Construction Ltd
Tolent is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work environment where you can truly thrive. As a Customer Care Coordinator in Team Valley, Gateshead, you'll benefit from flexible working hours, a generous holiday allowance, and a company pension scheme, all while being part of a team dedicated to delivering quality projects and fostering lasting relationships. Join us to make a meaningful impact in the construction industry and enjoy opportunities for professional development within one of the North East's leading companies.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in Gateshead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tolent Construction Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tolent Construction Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Coordinator in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tolent Construction Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Tolent Construction Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tolent Construction Ltd!
How to prepare for a job interview at Tolent Construction Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
