Tokyo Industries, established in 1997, is the UK's second-largest nightclub operator, managing 40 exceptional bars, clubs, restaurants, holiday resorts, music festivals, and specialized entertainment concepts. Known for iconic venues such as DIGITAL NEWCASTLE, FACTORY MANCHESTER, and BREWDOG franchises, the company blends music-focused roots with evolving offerings, including craft beer and artisan food experiences. Tokyo Industries is also internationally recognized, operating properties like DESERT HILLS boutique hotel in Palm Springs and events such as LOST VILLAGE FESTIVAL. With rapid expansion and numerous upcoming openings, the company fosters an entrepreneurial culture, encouraging innovation and growth for its team members. Learn more at www.TOKYOindustries.com.
Role Description
This is a full-time, on-site role based in London for a General Manager at The Social on Little Portland Street. The General Manager will oversee day-to-day operations, ensuring smooth function and high standards across all areas of the venue. Responsibilities include leading and managing a team, delivering exceptional customer experiences, achieving sales targets, managing budgets, overseeing health and safety compliance, and fostering innovation aligned with the company’s entrepreneurial spirit. The role involves collaboration with senior leadership to support strategic initiatives and drive venue performance.
Qualifications
- Must have live music and artist management experience
- Strong leadership and team management skills to cultivate a motivated and productive workforce.
- Experience in operations, including budget management, financial planning, and achieving sales targets.
- Knowledge of hospitality industry best practices, with a focus on customer service and venue excellence.
- Ability to manage health and safety compliance and ensure regulatory adherence.
- Exceptional organizational and problem-solving skills, with the ability to thrive in a fast-paced, dynamic environment.
- Strong communication and interpersonal skills to build rapport and foster relationships with the team, customers, and external stakeholders.
- Previous experience in hospitality, event management, or a related field is highly preferred.
- A degree in Business Administration, Hospitality Management, or a related discipline is advantageous.
