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- Tasks: Troubleshoot IT incidents and manage hardware requests to ensure user satisfaction.
- Company: Leading insurance company in the UK with a focus on empowerment and inclusion.
- Benefits: Opportunities for professional growth and a supportive work culture.
- Why this job: Join a dynamic team and make a real difference in user support.
- Qualifications: Strong communication skills and experience in user-facing IT support.
- Other info: Empowering environment with a focus on career development.
The predicted salary is between 30000 - 42000 £ per year.
A leading insurance company in the United Kingdom seeks a Service Support Analyst for their IT department. The role involves troubleshooting IT incidents, managing hardware requests, and ensuring customer satisfaction.
Ideal candidates will have strong communication skills and a proactive attitude, along with experience in a user-facing IT support environment. This position provides opportunities for professional growth within a culture rooted in empowerment and inclusion.
IT Service Desk Analyst – On-site Incident & User Support employer: Tokio Marine Kiln
Contact Detail:
Tokio Marine Kiln Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst – On-site Incident & User Support
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or industry events. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We recommend role-playing with a friend to nail down your troubleshooting skills and communication style, so you shine when it counts.
✨Tip Number 3
Show off your proactive attitude! During interviews, share examples of how you've gone above and beyond in previous roles. This will demonstrate that you're not just a problem-solver but also someone who takes initiative.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join our community.
We think you need these skills to ace IT Service Desk Analyst – On-site Incident & User Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in user-facing IT support. We want to see how you've tackled IT incidents and managed hardware requests, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your strong communication skills and proactive attitude. Let us know why you’re excited about the role and how you can contribute to our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved IT issues in the past. We love candidates who can think on their feet and ensure customer satisfaction, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our IT department!
How to prepare for a job interview at Tokio Marine Kiln
✨Know Your Tech Inside Out
Make sure you brush up on common IT issues and troubleshooting techniques. Familiarise yourself with the tools and software the company uses, as well as any specific hardware they might have. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves user support, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you'd handle a frustrated user or explain a complex issue. Being clear and patient in your responses will highlight your strong communication skills.
✨Demonstrate Your Customer-Centric Attitude
Prepare examples of how you've gone above and beyond for users in previous roles. Think about times when you turned a negative experience into a positive one. This will showcase your commitment to customer satisfaction, which is key for this position.
✨Embrace the Company Culture
Research the company's values around empowerment and inclusion. Be ready to discuss how you align with these values and how you can contribute to a supportive work environment. Showing that you fit into their culture can set you apart from other candidates.
