At a Glance
- Tasks: Support and enhance core infrastructure, ensuring systems are reliable and secure.
- Company: Join Tokio Marine Kiln, a forward-thinking company that values innovation.
- Benefits: Flexible working, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and community involvement.
- Why this job: Be a key player in maintaining critical systems and developing your tech skills.
- Qualifications: Experience with Microsoft technologies, VMware, and cloud platforms like AWS or Azure.
The predicted salary is between 50000 - 65000 £ per year.
Tokio Marine Kiln (TMK) are recruiting for a permanent Infrastructure Specialist to join our IT team reporting to the Infrastructure Operations Manager. This is a key role where you’ll support, maintain and enhance our core infrastructure, ensuring systems are reliable, secure and operating at optimal performance. Working across both project and BAU activity, you will play a critical part in delivering infrastructure improvements, resolving complex technical issues, and supporting business‑critical systems. You’ll also act as a technical lead on key initiatives and contribute to the continual improvement of our IT environment.
Key responsibilities
- Provide 3rd line support, resolving infrastructure incidents within agreed SLAs
- Design, implement and support new infrastructure services and enhancements
- Manage and maintain servers, backups, monitoring tools and security patching
- Support and participate in disaster recovery planning and execution
- Act as technical lead on infrastructure changes and projects
- Proactively identify and implement service improvements
- Ensure high availability of systems with minimal disruption
- Collaborate with internal teams and external partners on IT initiatives
- Participate in an on‑call rota and provide out‑of‑hours support where required
- Share knowledge and contribute to documentation and best practice across teams
About You
- Strong experience with Microsoft technologies (Windows Server, Active Directory, Microsoft 365)
- Experience with VMware and virtualised environments
- Working knowledge of Linux‑based server operating systems
- Knowledge of cloud platforms such as AWS and/or Azure
- Experience supporting complex infrastructure environments (compute, storage, networking)
- Exposure to DevOps tools (e.g. Terraform, Ansible) and scripting languages (PowerShell, Python)
- Experience with backup and recovery tools (e.g. CommVault)
- Strong troubleshooting and problem‑solving skills
- Excellent communication and stakeholder management skills
- Strong organisational skills and attention to detail
What We’re Looking For
- Someone who takes ownership and works collaboratively across teams
- A proactive problem‑solver who can identify and address issues early
Why Join Us
This is an exciting opportunity to join a collaborative IT team in a business that values innovation and continuous improvement. You’ll play a key role in maintaining and enhancing critical systems, while developing your technical skills and career within a supportive environment. The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.
Infrastructure Specialist employer: Tokio Marine Kiln
At Tokio Marine Kiln, we pride ourselves on being an excellent employer, offering a dynamic and inclusive work culture that fosters innovation and continuous improvement. As an Infrastructure Specialist, you will have the opportunity to develop your technical skills while contributing to critical systems in a supportive environment, with access to various employee growth opportunities and involvement in meaningful CSR activities. Our commitment to flexibility and inclusivity ensures that all team members can thrive and make a positive impact within the TMK family.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching TMK and understanding their infrastructure needs. Tailor your responses to highlight your experience with Microsoft technologies and cloud platforms, showing how you can contribute to their goals.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've resolved complex technical issues or implemented service improvements. This will demonstrate your proactive approach and ownership mentality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at TMK and contributing to our mission.
We think you need these skills to ace Infrastructure Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Infrastructure Specialist role. Highlight your experience with Microsoft technologies, VMware, and any cloud platforms you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our IT team. Don’t forget to mention your problem-solving skills and collaborative spirit – we love that!
Showcase Your Technical Skills:In your application, be sure to showcase your technical skills, especially in troubleshooting and managing complex infrastructure environments. We’re keen on seeing your experience with tools like Terraform or Ansible, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you into our system quickly. Plus, it shows you’re serious about joining the TMK family!
How to prepare for a job interview at Tokio Marine Kiln
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, VMware, and cloud platforms like AWS or Azure. Be ready to discuss specific projects where you've implemented or supported these technologies, as this will show your hands-on experience.
✨Show Off Your Problem-Solving Skills
Prepare examples of complex technical issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how you took ownership and collaborated with others to find solutions.
✨Communicate Clearly and Confidently
Since strong communication is key for this role, practice explaining technical concepts in simple terms. This will demonstrate your ability to engage with stakeholders and internal teams effectively, which is crucial for collaboration.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your ability to manage incidents and implement service improvements. Think about past experiences where you proactively identified issues and how you approached them, as this will showcase your proactive problem-solving mindset.
