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- Tasks: Analyse data to ensure customers receive great outcomes and improve reporting processes.
- Company: Join Tokio Marine Kiln, a leader in customer oversight and risk management.
- Benefits: Enjoy flexible working arrangements and support through various networks and CSR activities.
- Why this job: Be part of a diverse team that values inclusion and empowers employees to make a difference.
- Qualifications: Strong MI background with skills in Python, SQL, Power BI, and critical thinking required.
- Other info: Opportunities for personal growth and making a positive impact on society.
The predicted salary is between 36000 - 60000 £ per year.
We have an opportunity for a Customer Oversight Reporting Analyst to join our Customer Oversight department at Tokio Marine Kiln . Reporting to the Head of Customer Oversight, you will support the team by providing in-depth analysis of MI to ensure TMK’s customers receive good outcomes in line with TMK’s Conduct Risk Appetite Statements.
This role includes responsibilities such as:
- Supporting the design and implementation of the Customer Outcomes MI Framework.
- Developing and delivering MI solutions to meet the needs of Customer Oversight across various technologies.
- Delivering Customer Outcomes MI Solutions within scope and timelines, ensuring robustness and integrity.
- Continuously improving the quality and efficiency of Customer Outcomes MI processes.
- Maintaining control and governance over data to ensure quality MI.
- Analyzing data to assess TMK’s performance against Conduct Risk Appetite Statements, demonstrating good customer outcomes.
- Acting as the liaison with other TMK departments for Customer Outcomes Reporting to drive improvements.
- Ensuring timely and accurate completion of regulatory returns.
- Adapting to internal and regulatory changes in reporting models, working closely with UMT.
- Promoting workflow improvements within the MI team.
The ideal candidate will have a strong MI background with proficiency in statistical and machine learning techniques for complex datasets. Skills in programming languages like Python, and familiarity with MI technologies such as Microsoft SQL, Power BI, and Business Objects, are desirable. The candidate should be highly numerate, concise, a problem solver, and a critical thinker.
At TMK, we value diversity and inclusion, offering flexible working arrangements and supporting our employees through various networks and CSR activities. We are committed to creating a safe, inclusive, and empowering environment for all.
If you require any reasonable adjustments during the application process, please contact in confidence. For application support, email
If interested, please follow the application links or share this vacancy via social media. Join us to help clients fulfill their ambitions while benefiting society and our people.
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Customer Oversight Reporting Analyst employer: Tokio Marine Kiln
Contact Detail:
Tokio Marine Kiln Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Oversight Reporting Analyst
✨Tip Number 1
Familiarise yourself with the key technologies mentioned in the job description, such as Microsoft SQL, Power BI, and Business Objects. Having hands-on experience or even completing a short course on these tools can give you an edge during discussions.
✨Tip Number 2
Brush up on your statistical and machine learning techniques. Being able to discuss how you've applied these skills in past roles or projects will demonstrate your capability to handle complex datasets effectively.
✨Tip Number 3
Prepare examples of how you've improved processes or delivered MI solutions in previous positions. This will showcase your problem-solving skills and your ability to drive improvements, which are crucial for this role.
✨Tip Number 4
Network with current or former employees of Tokio Marine Kiln on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Oversight Reporting Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Oversight Reporting Analyst. Familiarise yourself with the key tasks mentioned in the job description, such as MI analysis and data governance.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your proficiency in statistical techniques, programming languages like Python, and familiarity with MI technologies such as Microsoft SQL and Power BI.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your background makes you a suitable candidate. Mention specific examples of how you've successfully handled similar responsibilities in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Tokio Marine Kiln
✨Showcase Your MI Expertise
Make sure to highlight your experience with Management Information (MI) frameworks during the interview. Be prepared to discuss specific projects where you've designed or implemented MI solutions, and how they contributed to improved customer outcomes.
✨Demonstrate Technical Proficiency
Since the role requires skills in programming languages like Python and familiarity with MI technologies such as SQL and Power BI, be ready to provide examples of how you've used these tools in past roles. You might even want to brush up on some technical concepts to impress your interviewers.
✨Emphasise Problem-Solving Skills
As a Customer Oversight Reporting Analyst, you'll need to analyse complex datasets and assess performance against Conduct Risk Appetite Statements. Prepare to discuss how you've approached problem-solving in previous roles, including any challenges you faced and how you overcame them.
✨Understand the Company Culture
Research Tokio Marine Kiln's values, especially their commitment to diversity and inclusion. During the interview, express how your personal values align with theirs and how you can contribute to creating an inclusive environment within the team.