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- Tasks: Join our Claims team to manage and deliver top-notch service for casualty claims.
- Company: Tokio Marine Kiln is a leading underwriting firm with over 140 years of experience.
- Benefits: Enjoy flexible working, inclusion networks, and opportunities for CSR activities.
- Why this job: Be part of a supportive culture focused on empowerment, inclusion, and social impact.
- Qualifications: Experience in casualty claims and ACII qualification or law degree preferred.
- Other info: We accommodate diverse needs and support your application process.
The predicted salary is between 36000 - 60000 £ per year.
We have a fantastic opportunity for a Claims Adjuster - Casualty to join our Claims department here at Tokio Marine Kiln. You will assist the Assistant Claims Managers and Head of Casualty Claims to further develop the company’s market leading international Liability claims offering, in order to contribute to the attraction and retention of profitable business.
The role includes responsibility for:
- Delivery, through personal ownership and via the team, of a first-class service to all customers
- Management of claims arising from the designated portfolio (to include those beyond personal authority) – this may be achieved by personal ownership or by working with a more experienced colleague
- Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives
- Liaison with Underwriters to assist in ensuring that they are fully briefed on claims issues at an individual level
- Ensuring fair customer outcomes & commerciality when decision making in line with the TMK values
- To have a clear understanding of the company's risk appetites in terms of delegated authority, conduct and financial crime
- Champion the company values and work in accordance with the organisational behaviours
- To be aware of and comply with the relevant rules and regulations in relation to financial crime & conduct
Ideally, the successful candidate will have demonstrable experience handling casualty claims in the Lloyd’s market and will have a good working knowledge of ECF. They will also be ACII qualified (or working towards) or will hold a degree in law. We are looking for someone who is comfortable working with internal and external stakeholders who has excellent communication and customer service skills.
The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.
As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.
To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met.
If you encounter difficulties submitting your application, please email recruitment@tokiomarinekiln.com. If you are interested in this vacancy and would like to apply or find out more, please follow the links to apply.
Claims Adjuster - Casualty employer: Tokio Marine Kiln
Contact Detail:
Tokio Marine Kiln Recruiting Team
jay.lewis@tokiomarinekiln.com
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Adjuster - Casualty
✨Tip Number 1
Familiarise yourself with the Lloyd’s market and the specific nuances of casualty claims. Understanding the intricacies of this sector will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who work in claims management. Engaging with others can provide valuable insights and may even lead to referrals or recommendations for the position.
✨Tip Number 3
Prepare to discuss your experience with client relationships and how you’ve successfully managed claims in the past. Be ready to share specific examples that highlight your communication skills and ability to deliver excellent customer service.
✨Tip Number 4
Research Tokio Marine Kiln's values and culture thoroughly. Being able to articulate how your personal values align with theirs will show that you’re not just looking for a job, but are genuinely interested in being part of their team.
We think you need these skills to ace Claims Adjuster - Casualty
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Adjuster - Casualty. Familiarise yourself with the key tasks mentioned in the job description, such as managing claims and liaising with underwriters.
Tailor Your CV: Customise your CV to highlight relevant experience in handling casualty claims, particularly in the Lloyd’s market. Emphasise any qualifications like ACII or a degree in law, and showcase your communication and customer service skills.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your understanding of Tokio Marine Kiln's values and culture. Mention how your skills and experiences align with their mission of providing excellent service and supporting business objectives.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in the role of a Claims Adjuster.
How to prepare for a job interview at Tokio Marine Kiln
✨Understand the Role
Make sure you have a clear understanding of what a Claims Adjuster - Casualty does. Familiarise yourself with the responsibilities mentioned in the job description, such as managing claims and liaising with underwriters. This will help you answer questions confidently.
✨Showcase Your Experience
Be prepared to discuss your previous experience handling casualty claims, especially in the Lloyd’s market. Highlight specific examples that demonstrate your skills and how they align with the company's needs.
✨Emphasise Communication Skills
Since the role involves working with various stakeholders, be ready to showcase your excellent communication and customer service skills. You might want to prepare examples of how you've successfully managed client relationships in the past.
✨Align with Company Values
Tokio Marine Kiln values empowerment, inclusion, and integrity. Research these values and think about how your personal values align with them. Be ready to discuss how you can contribute to their culture during the interview.
