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For Companies At a Glance
- Tasks: Manage Marine and Aviation claims while delivering top-notch service to clients.
- Company: Join the inclusive and empowering Tokio Marine Kiln family.
- Benefits: Flexible working, inclusion networks, and opportunities for personal growth.
- Why this job: Make a real impact in a dynamic environment with a focus on innovation.
- Qualifications: Experience in Marine and Aviation claims and strong communication skills.
- Other info: Be part of a culture that values empowerment, teamwork, and integrity.
The predicted salary is between 28800 - 48000 £ per year.
Overview
We have the opportunity for a Claims Adjuster to join our Claims department here at Tokio Marine Kiln. Reporting into the Assistant Claims Manager, you will assist the Marine and Aviation Claims Team to further develop the company’s market leading Marine and Aviation claims offering, in order to contribute to the attraction and retention of profitable business.
Responsibilities
- Delivery, through personal ownership and via the team, of a first-class service to all customers
- Management of claims arising from the designated portfolio (to include those beyond personal authority) – this may be achieved by personal ownership or by working with a more experienced colleague
- Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives
- Liaison with Underwriters to assist in ensuring that they are fully briefed on claims issues at an individual level
- Ensuring fair customer outcomes & commerciality when decision making in line with the TMK values
- To have a clear understanding of the company\\\’s risk appetites in terms of delegated authority, conduct and financial crime
- Champion the company values and work in accordance with the organisational behaviours
- To be aware of and comply with the relevant rules and regulations in relation to financial crime & conduct
Qualifications
The successful candidate will have experience handling Marine and Aviation claims in the Lloyd’s market and will have a good working knowledge of ECF. They must also be comfortable working with internal and external stakeholders and will have knowledge on the workings of the London market. We are looking for someone who is an excellent communicator with strong customer service skills who is keen to learn and progress.
Our Commitment and Environment
The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.
As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.
Application and Support
To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met. Please reach out to jay.lewis@tokiomarinekiln.com in confidence, to discuss any specific assistance or requirements that you have.
If you encounter difficulties submitting your application, please email recruitment@tokiomarinekiln.com.
If you are interested in this vacancy and would like to apply or find out more, please follow the links to apply. You can also share this vacancy with your network using a number of social media platforms.
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Claims Adjuster employer: Tokio Marine Kiln
Contact Detail:
Tokio Marine Kiln Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Adjuster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Tokio Marine Kiln. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on Marine and Aviation claims, and be ready to discuss how your experience aligns with TMK's values. Show them you’re not just a fit for the role, but for the company culture too.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested and keeps you on their radar as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the TMK family.
We think you need these skills to ace Claims Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Adjuster role. Highlight your experience with Marine and Aviation claims, and don’t forget to mention any relevant skills that align with our values at Tokio Marine Kiln.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit for our team. Keep it engaging and personal!
Showcase Your Communication Skills: As an excellent communicator, make sure to demonstrate this in your application. Whether it’s through clear language in your CV or a well-structured cover letter, we want to see how you can connect with clients and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Tokio Marine Kiln
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Marine and Aviation claims, especially within the Lloyd’s market. Familiarise yourself with the specific types of claims you might encounter and be ready to discuss your past experiences handling similar cases.
✨Showcase Your Communication Skills
As a Claims Adjuster, you'll need to liaise with various stakeholders. Prepare examples that highlight your communication skills, particularly in challenging situations. Think about times when you successfully managed client relationships or resolved conflicts.
✨Understand the Company Values
Tokio Marine Kiln places a strong emphasis on values like empowerment, inclusion, and integrity. Research these values and think about how your personal work ethic aligns with them. Be prepared to share how you embody these principles in your professional life.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
