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- Tasks: Manage complex claims and deliver top-notch service to clients.
- Company: Join Tokio Marine Kiln, a leader in the insurance industry with a supportive culture.
- Benefits: Flexible working, inclusive environment, and opportunities for personal development.
- Other info: Be part of a diverse team committed to empowerment and innovation.
- Why this job: Make a real impact while helping clients achieve their goals.
- Qualifications: Extensive experience in Casualty claims and strong analytical skills.
The predicted salary is between 55000 - 65000 £ per year.
We have the opportunity for a Senior Claims Adjuster – Casualty to join our Claims department here at Tokio Marine Kiln. Reporting into the Assistant Claims Manager, you will assist in the delivery of the TMK Claims Business Plan through management of claims issues arising from a designated book of business and development of nominated client relationships.
The role includes responsibility for:
- Delivery, through personal ownership and via the team, of a first-class service to all customers.
- Management of a portfolio of complex, multi-jurisdictional claims. Experience of dealing with North American and Latin American territories beneficial.
- Account management where TMK delegate claims handling authority.
- Ownership of personal appraisal and objectives to include personal training and development to support delivery of the TMK Claims Business Plan.
- Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives.
- Liaison with Underwriting team(s) regarding claims and wording issues at an individual and market level and to support profitable development of account(s).
- Ensuring fair customer outcomes and commerciality when decision making in line with the TMK values.
- To have a clear understanding of the company's risk appetites in terms of delegated authority, conduct and financial crime.
- Championing the company values and work in accordance with the organisational behaviours.
The successful candidate will have extensive experience of handling Casualty claims in the Lloyd’s market, as well as an in-depth knowledge of the workings of the London market especially with regards to TMK's core business classes. We are looking for a team player who can think analytically and demonstrate professionalism.
The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities.
TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy. As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.
To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met.
If you encounter difficulties submitting your application, please email recruitment@tokiomarinekiln.com.
If you are interested in this vacancy and would like to apply or find out more, please follow the links to apply. You can also share this vacancy with your network using a number of social media platforms.
Senior Claims Adjuster - Casualty in London employer: Tokio Marine Kiln Insurance
Contact Detail:
Tokio Marine Kiln Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Adjuster - Casualty in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Tokio Marine Kiln or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since TMK emphasises teamwork and integrity, think of examples from your past experiences that showcase these traits. We want to see how you fit into our family!
✨Tip Number 3
Practice your pitch! Be ready to explain how your extensive experience with Casualty claims aligns with TMK's needs. Highlight your analytical thinking and professionalism, as these are key qualities we’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the TMK team. Let’s make it happen!
We think you need these skills to ace Senior Claims Adjuster - Casualty in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Claims Adjuster role. Highlight your experience with casualty claims and any relevant knowledge of the Lloyd’s market. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Tokio Marine Kiln. Share specific examples of your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Team Spirit: We’re all about teamwork here at TMK, so don’t forget to mention your collaborative experiences. Talk about how you’ve worked with others to achieve common goals, especially in managing complex claims or client relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Tokio Marine Kiln Insurance
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of casualty claims, especially in the Lloyd’s market. Be prepared to discuss specific cases you've handled and how they relate to the complexities of multi-jurisdictional claims, particularly in North American and Latin American territories.
✨Showcase Your Client Relationship Skills
Since the role involves managing client relationships, think of examples where you've successfully built rapport with clients. Highlight how you’ve ensured fair outcomes and aligned your decisions with company values, as this will resonate well with their focus on customer service.
✨Understand TMK's Values
Familiarise yourself with Tokio Marine Kiln's core values: empowerment, inclusion, excellence, integrity, teamwork, and innovation. Be ready to discuss how your personal values align with theirs and how you can contribute to fostering a positive work culture.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their claims business plan and how you can contribute to it. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.