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- Tasks: Manage property claims, support underwriters, and build client relationships.
- Company: Join Tokio Marine Kiln, a leader in the insurance industry with a supportive culture.
- Benefits: Flexible working, professional development, and a commitment to inclusion.
- Other info: Opportunities for growth and participation in CSR activities.
- Why this job: Make a real impact in a dynamic team focused on excellence and integrity.
- Qualifications: Strong communication skills and a team-oriented mindset.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a Claims Adjuster – Property to join the Claims department here at Tokio Marine Kiln. Reporting to the Assistant Claims Manager, you will manage a designated book of business, support our underwriters, and nurture key client relationships. If you thrive in a collaborative environment, enjoy taking ownership, and want to contribute directly to TMK’s Claims Business Plan, this could be the opportunity for you.
As a Claims Adjuster within our Property division, you will:
- Handle claims across a defined portfolio—including complex and large commercial property losses.
- Deliver outstanding service to brokers, clients, and internal stakeholders.
- Manage client relationships to support business development and retention.
- Work closely with Underwriters, ensuring they’re fully briefed on emerging claims trends and individual cases.
- Make fair, commercial decisions aligned with TMK values and regulatory standards.
- Demonstrate strong awareness of delegated authority, conduct requirements, and financial crime obligations.
- Champion TMK’s organisational behaviours and values across all interactions.
Why Join Us?
At TMK Claims, you’ll be part of a supportive, dynamic team that values expertise, growth, and integrity. We empower our people to take ownership, develop professionally, and make meaningful contributions to the business. We’re seeking someone who brings not just technical ability, but also a team‑focused mindset and a commitment to delivering excellence.
Ready to Apply?
If this sounds like your next challenge, we’d love to hear from you. Apply today and help shape the future of Property Claims at TMK and play a key role in delivering a first‑class claims service across our Property portfolio.
The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive.
All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.
As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.
To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met.
Please reach out to jay.lewis@tokiomarinekiln.com in confidence, to discuss any specific assistance or requirements that you have. If you encounter difficulties submitting your application, please email recruitment@tokiomarinekiln.com.
If you are interested in this vacancy and would like to apply or find out more, please follow the links to apply. You can also share this vacancy with your network using a number of social media platforms.
Claims Adjuster in London employer: Tokio Marine Kiln Insurance
Contact Detail:
Tokio Marine Kiln Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Adjuster in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Tokio Marine Kiln on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching TMK’s values and recent news. Show us that you’re not just another candidate, but someone who genuinely aligns with our mission and culture.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to claims management and client relationships. We want to see how you handle real-life scenarios!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the TMK family.
We think you need these skills to ace Claims Adjuster in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Adjuster role. Highlight relevant experience and skills that align with what we’re looking for, like managing client relationships and handling complex claims.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the role and how you embody our values of teamwork and integrity. Let us know why you want to join our dynamic team at TMK.
Showcase Your Achievements: Don’t just list your responsibilities; share your achievements! Whether it’s a successful claim resolution or a positive client relationship, we want to see how you’ve made an impact in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Tokio Marine Kiln Insurance
✨Know Your Claims Inside Out
Before the interview, make sure you understand the types of claims you'll be handling. Familiarise yourself with common property loss scenarios and how they align with TMK's values. This will show your potential employer that you're not just technically savvy but also genuinely interested in their business.
✨Showcase Your Relationship Skills
Since managing client relationships is key for this role, prepare examples of how you've successfully nurtured client connections in the past. Think about specific situations where your communication skills made a difference, and be ready to discuss them during the interview.
✨Align with TMK’s Values
Research TMK’s core values—empowerment, inclusion, excellence, integrity, teamwork, and innovation. Be prepared to discuss how your personal values align with theirs and provide examples of how you've demonstrated these values in your previous roles.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced in the Claims department, and how success is measured. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.