At a Glance
- Tasks: Lead workplace operations, manage performance data, and coordinate projects for a dynamic work environment.
- Company: Join Tokio Marine Kiln, a forward-thinking company in London with a collaborative culture.
- Benefits: Enjoy a full-time role with opportunities for growth and impactful work.
- Other info: Be part of a team where your contributions directly influence office operations.
- Why this job: Make a real difference in how workplace services operate and evolve.
- Qualifications: Strong Excel skills and experience in facilities management or data analysis required.
The predicted salary is between 50000 - 65000 € per year.
Tokio Marine Kiln (TMK) are looking for a highly organised, data‑driven Workplace Operations & Performance Lead to play a central role in how our workplace services operate, perform, and evolve. This role sits at the heart of Facilities Management, coordinating performance reporting, workplace planning, systems improvement, and governance activity. Reporting to the Head of Workplace Operations and Procurement, you’ll bring together data, insights, and operational coordination to support effective decision‑making and ensure our workplace services are delivered consistently, efficiently, and with impact.
Key responsibilities include:
- Performance & Management Information (MI)
- Own and manage Facilities scorecards, reporting cycles, and leadership MI
- Consolidate data from multiple sources (e.g. ServiceNow, supplier reports, utilisation tools)
- Identify trends, risks, and opportunities for performance improvement
- Ensure accuracy, consistency, and integrity of data across FM services
- Workplace planning, moves & projects
- Coordinate workplace moves, churn, and space changes
- Support delivery of workplace projects and expansions
- Work with stakeholders to plan and deliver structured, well‑controlled changes
- Systems & process improvement
- Act as a key liaison between FM and IT for ServiceNow and related workplace systems
- Coordinate system enhancements and process improvements
- Identify opportunities to improve efficiency, automation, and data quality
- Communication, governance & coordination
- Coordinate communications relating to workplace changes and service updates
- Support governance forums, incident reporting, risk updates, and BCP activities
- Maintain Facilities content on the intranet and ensure consistent stakeholder communications
- Coordinate reviews and updates of Facilities policies and procedures
- Maintain document control, versioning, and audit readiness
- Monitor adherence to key processes and highlight risks or gaps
- Executive & team support
- Provide structured coordination support to the Head of Workplace
- Assist with presentations, governance packs, diaries, and team scheduling
What we’re looking for:
Essential experience & knowledge
- Strong Excel skills, including data analysis, reporting, and dashboards
- Experience producing MI, scorecards, or performance reporting
- Familiarity with CAFM systems (e.g. ServiceNow or equivalent)
- Understanding of Facilities Management operations (Hard and/or Soft FM)
- Experience consolidating data from multiple sources
- Strong organisational, coordination, and stakeholder management skills
You’ll be joining a collaborative workplace team where your work directly influences how our offices operate and how decisions are made. This is a role with genuine visibility and impact, offering variety, responsibility, and the chance to shape how workplace operations are delivered.
Workplace Operations and Performance Lead in London employer: Tokio Marine Kiln group
At Tokio Marine Kiln, we pride ourselves on fostering a collaborative and innovative work environment in the heart of London. As a Workplace Operations and Performance Lead, you will have the opportunity to make a tangible impact on our workplace services while benefiting from a culture that values employee growth, continuous improvement, and data-driven decision-making. With a focus on professional development and a commitment to excellence, TMK offers a rewarding career path for those looking to thrive in Facilities Management.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Operations and Performance Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their workplace operations and performance metrics. This will help you tailor your answers and show that you're genuinely interested in making an impact.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to data analysis and performance reporting. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to our workplace operations.
We think you need these skills to ace Workplace Operations and Performance Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Workplace Operations and Performance Lead. Highlight your experience with data analysis, performance reporting, and any relevant systems like ServiceNow. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about workplace operations and how your background makes you the perfect fit for our team. Keep it concise but impactful – we love a good story!
Showcase Your Data Skills:Since this role is all about data-driven decision-making, make sure to showcase your Excel prowess and any experience with MI or scorecards. We want to know how you've used data to drive improvements in your previous roles!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Tokio Marine Kiln group
✨Know Your Data Inside Out
As a Workplace Operations and Performance Lead, you'll be dealing with a lot of data. Make sure you understand the key metrics and performance indicators relevant to the role. Brush up on your Excel skills and be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Coordination Skills
This role requires strong organisational and coordination abilities. Prepare examples of how you've successfully managed projects or coordinated teams in the past. Highlight any experience with workplace planning or managing changes, as this will resonate well with the interviewers.
✨Familiarise Yourself with Relevant Systems
Since the job involves working with systems like ServiceNow, it’s crucial to demonstrate your familiarity with such tools. If you have experience with CAFM systems or similar software, be ready to discuss specific instances where you’ve improved processes or enhanced efficiency using these systems.
✨Prepare for Stakeholder Management Questions
Stakeholder management is key in this role. Think about times when you've had to communicate changes or updates effectively. Be prepared to share how you’ve navigated challenges with stakeholders and ensured everyone was on the same page during projects.
