Customer Oversight Operations Officer

We have the opportunity for a Customer Oversight Operations Officer to join our Customer Oversight department here at Tokio Marine Kiln. Reporting into the Customer Oversight Operations and Change Manager, you will support the Customer Oversight team by maintaining the Customer Oversight Activity Calendar to ensure all key activities are completed in a timely fashion including regulatory returns, Management Information, and Committee Papers. You will also support the Customer Oversight Operations and Change Manager in ensuring all Customer Oversight processes are fully documented and operating effectively.

This role includes responsibility for:

1. Inputting into the development of an effective control framework of both key and non-key controls, ensuring that Customer Oversight are operating controls in line with the framework, providing evidence and closing down any exceptions identified.
2. Monitoring the compliance of controls and operating effectiveness testing.
3. Contributing to discussions to improve and update controls (either in terms of the controls or the evidencing of controls adherence).
4. Building relationships within the Customer Oversight team and more widely across TMK to understand any current/upcoming challenges related to the controls framework (or its implementation) and provide support in meeting these challenges.
5. Responsible for ensuring that any control improvement activities are delivered in accordance with an agreed action plan.
6. Becoming the key point of contact for TMK Internal Controls Team.
7. Supporting the Customer Oversight Operations and Change manager in implementing the Customer Oversight Change Management Plan.
8. Contributing towards the day-to-day delivery against the change management plan assisting with the resolution of issues, management of risks, and providing status reports.
9. Supporting the Customer Oversight Operations and Change Manager on larger scale and transformation programmes impacting the department as well as supporting the delivery ensuring all necessary activities are completed in a timely fashion to support successful delivery.
10. Supporting the Customer Oversight Operations and Change Manager with identifying and implementing regulatory change; assessing the impact; collaborating closely with the 2nd line of defence to understand requirements and communicating change effectively with key stakeholders.
11. Developing and maintaining effective and close working relationships with the relevant business areas including but not limited to Legal, Compliance, Risk, Underwriting, and Claims to ensure effective co-ordination of resources and responsibilities so that all material conduct risks are identified and managed within agreed risk appetite.

The successful candidate will have the ability to understand processes and identify relevant risks and consequent controls. They will also have proven experience in financial services, preferably within the insurance sector and the London market. Knowledge of insurance operations and risk management, including claims/underwriting is advantageous. You will have a track record of ownership and delivery, as well as good attention to detail and the ability to communicate in a straightforward manner. We are looking for someone that is numerate and concise, who has solid MS Office, report writing, and presentation skills.

The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive, and empowering environment in which all of our people can thrive.

If you are interested in this vacancy and would like to apply or find out more, please follow the links to apply.

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