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- Tasks: Manage complex claims and deliver top-notch service to clients.
- Company: Join Tokio Marine Kiln, a leading underwriting firm with 140 years of experience.
- Benefits: Enjoy flexible working, inclusion networks, and opportunities for personal development.
- Why this job: Be part of a supportive culture focused on empowerment, teamwork, and social impact.
- Qualifications: Experience in non-marine insurance and property binder claims is preferred.
- Other info: We welcome diverse talent and provide assistance throughout the application process.
The predicted salary is between 28800 - 43200 £ per year.
We have an opportunity for an Assistant Claims Manager to join our Claims department here at Tokio Marine Kiln. You will report to the Head of Property Binders and will ensure that the delivery of the TMK claims service is carried out in a way that fully meets customer expectations, both through direct claims handling and that provided by service suppliers. You will assist the Head of Property Binders to achieve this through the management of claims issues arising from a designated book of business and development of nominated client relationships.
The role includes responsibilities such as the delivery of a first-class service to all customers, through personal ownership and via the team as a whole. You will also be responsible for the management of a portfolio of claims, primarily of a more complex nature, which will be achieved through personal ownership, working with experienced colleagues or by oversight of Senior Claims Adjusters. You will be expected to ensure that the principles of conduct risk are fully understood, embedded, and practiced by all members of the team and external service suppliers, as well as ensuring that all claims presented are handled in accordance with the highest professional standards, meeting all relevant SLA’s. In addition to this, you will also be expected to liaise with underwriting teams regarding claims and wording issues at an individual and market level to support the profitable development of accounts. It is vital that you have a clear understanding of the company’s risk appetites and must champion the company values and work in accordance with the organisational behaviours.
The successful candidate will have a general non-marine insurance market background and will ideally have experience handling property binder claims in the Lloyd’s market. An ACII qualification or equivalent is also desirable but not essential, and they must also have an understanding of Claims MI, Microsoft Word, Excel, Outlook and ECF. The successful candidate will have experience of managing people or mentoring, and must also have the ability to foster and maintain excellent business relationships, generating credibility with key stakeholders. In addition to this, you must be a team player who can provide support to other members of staff and take ownership of customer issues when required.
Please click here to view Job Description.
The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.
As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.
To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met. Please reach out to jay.lewis@tokiomarinekiln.com in confidence, to discuss any specific assistance or requirements that you have.
If you are interested in this vacancy and would like to apply or find out more, please follow the links to apply. You can also share this vacancy with your network using a number of social media platforms.
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Assistant Claims Manager employer: Tokio Marine Kiln group
Contact Detail:
Tokio Marine Kiln group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Claims Manager
✨Tip Number 1
Familiarise yourself with the principles of conduct risk and how they apply to claims management. Understanding these principles will not only help you in the interview but also demonstrate your commitment to maintaining high professional standards.
✨Tip Number 2
Network with professionals in the Lloyd’s market, especially those who have experience with property binder claims. Building relationships with key stakeholders can give you insights into the role and may even lead to referrals.
✨Tip Number 3
Showcase your ability to manage complex claims by preparing examples from your past experiences. Be ready to discuss how you’ve handled challenging situations and maintained excellent customer service.
✨Tip Number 4
Research Tokio Marine Kiln's core values and culture. Aligning your personal values with theirs during discussions can make a strong impression and show that you’re a good fit for their team-oriented environment.
We think you need these skills to ace Assistant Claims Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Assistant Claims Manager position. Understand the key responsibilities and required skills, such as claims handling, customer service, and relationship management.
Tailor Your CV: Customise your CV to highlight relevant experience in claims management, particularly in property binder claims within the Lloyd’s market. Emphasise any qualifications like ACII and your proficiency with Microsoft Office tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Tokio Marine Kiln's values and culture. Mention how your background aligns with their commitment to customer service and teamwork, and provide examples of how you've successfully managed claims or fostered client relationships.
Highlight Soft Skills: In your application, emphasise soft skills such as teamwork, communication, and problem-solving. These are crucial for the role, especially when it comes to managing complex claims and building relationships with stakeholders.
How to prepare for a job interview at Tokio Marine Kiln group
✨Understand the Role
Make sure you have a clear understanding of the Assistant Claims Manager role and its responsibilities. Familiarise yourself with claims handling processes, customer service expectations, and the importance of maintaining professional standards.
✨Showcase Your Experience
Be prepared to discuss your background in non-marine insurance and any relevant experience with property binder claims. Highlight specific examples where you've successfully managed complex claims or built strong relationships with clients and stakeholders.
✨Demonstrate Teamwork
Since this role requires collaboration with colleagues and external service suppliers, be ready to share examples of how you've worked effectively in a team. Emphasise your ability to support others and take ownership of customer issues when necessary.
✨Align with Company Values
Research Tokio Marine Kiln's core values of empowerment, inclusion, excellence, integrity, teamwork, and innovation. Be prepared to discuss how your personal values align with theirs and how you can contribute to their inclusive and empowering environment.
