At a Glance
- Tasks: Manage Facilities Management scorecards, reporting, and support workplace projects.
- Company: Join Tokio Marine Kiln, a leader in Facilities Management.
- Benefits: Enjoy flexible working, development opportunities, and a supportive environment.
- Other info: Dynamic work culture with a focus on continuous improvement and operational excellence.
- Why this job: Make a real impact in a collaborative, high-performing team focused on excellence.
- Qualifications: Strong Excel skills, experience with CAFM systems, and data analysis expertise.
The predicted salary is between 50000 - 65000 £ per year.
Tokio Marine Kiln is seeking an experienced Workplace Operations & Performance Lead to join their Facilities Management & Workplace Services team in London. The role combines strong analytical capability with stakeholder engagement and operational oversight.
What You Will Do
- Own and manage Facilities Management (FM) scorecards and reporting cycles, produce high-quality reports and presentations, coordinate workplace moves and churn activity, and support the delivery of workplace projects and changes.
Why It Might Be a Fit
- You’ll bring strong analytical capability and operational awareness, alongside a proactive, organised and collaborative approach.
- You’ll work in a collaborative and high‑performing environment where operational excellence and continuous improvement are key priorities.
Requirements
- Strong proficiency in Microsoft Excel, including data analysis, reporting and dashboard creation.
- Experience working with CAFM systems (e.g. ServiceNow or equivalent).
- Proven ability to consolidate and analyse data from multiple sources and produce meaningful performance insights.
- Experience producing MI, scorecards or performance reporting in an operational environment.
- Understanding of Facilities Management operations (hard and soft services).
- Experience supporting workplace moves, planning or churn activity.
- Knowledge of process documentation, improvement techniques and operational controls.
- Awareness of health & safety, compliance and risk management processes.
Benefits
- Flexible working.
- Disability Confident Employer Scheme.
- Inclusion network groups.
- CSR and charitable activities.
- Dynamic working arrangements.
- Development opportunities.
Workplace Operations and Performance Lead in London employer: Tokio Marine Highland
Tokio Marine Kiln is an excellent employer that fosters a collaborative and high-performing work culture in the heart of London. With a strong focus on operational excellence and continuous improvement, employees benefit from flexible working arrangements, development opportunities, and a commitment to inclusion through various network groups. The company also actively engages in CSR activities, making it a rewarding place for those seeking meaningful employment.
