At a Glance
- Tasks: Manage and process complex energy claims while improving service standards.
- Company: Join Tokio Marine HCC, a leading specialty insurer with a dynamic culture.
- Benefits: Enjoy a competitive salary, great benefits, and opportunities for professional growth.
- Other info: Be part of a rapidly growing organisation that values innovation and teamwork.
- Why this job: Make a real impact in the insurance industry while working with a supportive team.
- Qualifications: 3+ years of claims adjusting experience, especially in complex energy claims.
The predicted salary is between 56700 - 69300 £ per year.
Reporting to: Energy Claims Manager
Location: London
Position Type: Permanent, 35 hours per week
Why Tokio Marine HCC?
Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.
Job Purpose
Supporting in the day to day operation and control of the Claims function, to ensure that claims are processed and settled in a timely and equitable manner, whilst actively striving to develop and improve service and quality standards.
Key Responsibilities:
- Produce feedback to Underwriters and Management with regards to the structure of their claim issues and related risk information with the goal to improve the overall standard of underwriting in the company.
- Demonstrate that Lloyds minimum standards are being met at all times and be in a position to assist Underwriters and Claims Adjusters to progress.
- Ensure all claims allocated are controlled within company philosophies and SLA’s.
- Be present at market meetings and conference calls when necessary.
- Ensure customers are treated fairly at all times.
- Ensure all complaint related issues and all such incidents are logged and concluded in accordance with company policy.
- Practice and promote at all times TMHCC core values, to both internal and external contacts alike.
- Undertake any other ad hoc activities/project work required.
Skills and Experience Specification:
Essential:
- Minimum 3 years claims adjusting experience including experience of managing Complex Energy claims in the London Market.
- Excellent knowledge of ECF, for both Lloyds and predominantly LIRMA markets.
- Very good technical coverage knowledge.
- Strong working knowledge of service providers such as loss adjusters and associated experts.
- Excellent Interpersonal skills are required as the duties of this role involves liaising with outsourcing partners, negotiation and liaising with brokers, loss adjusters and lawyers.
- Exceptional time and organizational management skills are essential in order to adapt quickly into the role.
- Excellent written and verbal communications skills are essential.
- IT literate to include Microsoft (Word, Excel, Outlook).
Desirable:
- ACII qualification (or working towards).
What We Offer
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer.
Please visit www.tmhcc.com for more information about our companies.
Senior Claims Adjuster – Energy in London employer: Tokio Marine HCC
Tokio Marine HCC is an exceptional employer located in Bridgend, offering a dynamic work environment where employees can thrive and develop their skills in the insurance sector. With a strong emphasis on teamwork and professional growth, we provide comprehensive training and support, ensuring that our staff are well-equipped to excel in their roles. Our commitment to maintaining high service standards fosters a culture of excellence, making it a rewarding place for motivated individuals to build their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Claims Adjuster – Energy in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Tokio Marine HCC). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Tokio Marine HCC. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Senior Claims Adjuster – Energy in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Tokio Marine HCC.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Tokio Marine HCC. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Tokio Marine HCC
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Tokio Marine HCC to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Tokio Marine HCC, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Tokio Marine HCC's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
