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- Tasks: Lead a team in managing and investigating complaints while ensuring compliance with regulations.
- Company: A top insurance provider known for its commitment to customer satisfaction.
- Benefits: Hybrid working model, competitive salary, and opportunities for team development.
- Why this job: Make a real difference by improving customer experiences and leading a dynamic team.
- Qualifications: Strong understanding of UK complaints regulations and excellent people management skills.
- Other info: Collaborative environment with a focus on professional growth and stakeholder engagement.
The predicted salary is between 43200 - 72000 £ per year.
A leading insurance provider is seeking a Complaints Team Manager to oversee their complaints handling team in Greater London. The ideal candidate will have a strong understanding of UK complaints regulations and possess excellent people management skills.
Responsibilities include:
- Managing the complaint management framework
- Investigating complex complaints
- Ensuring the team meets regulatory deadlines
This role offers a hybrid working model with 3 days in the office, focusing on team development and stakeholder collaboration.
Hybrid Complaints & Conduct Risk Lead in London employer: Tokio Marine HCC
Contact Detail:
Tokio Marine HCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Complaints & Conduct Risk Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work in complaints management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on UK complaints regulations. We want you to be the go-to person for any tricky questions about compliance and risk management. Show them you know your stuff!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it’s a great way to show you’re serious about joining our team.
We think you need these skills to ace Hybrid Complaints & Conduct Risk Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with complaints handling and people management. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Complaints Team Manager role. Share specific examples of how you've tackled complex complaints in the past.
Showcase Your Regulatory Knowledge: Since this role involves understanding UK complaints regulations, make sure to mention any relevant qualifications or experiences. We love candidates who are up-to-date with industry standards!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Tokio Marine HCC
✨Know Your Regulations
Make sure you brush up on UK complaints regulations before the interview. Being able to discuss specific regulations and how they apply to the role will show that you’re not just familiar with the basics, but that you’re ready to lead a team in compliance.
✨Showcase Your People Skills
Prepare examples of how you've successfully managed teams in the past. Think about challenges you've faced and how you motivated your team to overcome them. This will demonstrate your people management skills and your ability to develop others.
✨Be Ready for Complex Scenarios
Expect to be asked about handling complex complaints. Prepare a couple of case studies from your experience where you navigated tricky situations, highlighting your investigative skills and decision-making process.
✨Emphasise Collaboration
Since this role involves stakeholder collaboration, think of examples where you’ve worked with different departments or external parties. Discuss how you built relationships and ensured everyone was aligned, which is crucial for managing complaints effectively.
