HR Strategy & Operations Specialist in London

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose

We are seeking a highly capable and commercially minded HR Strategy & Operations Specialist to act as a trusted partner and operational lead to the Chief People Officer. This is a high-impact role sitting at the centre of the People function, responsible for driving strategic initiatives, coordinating cross-functional priorities, and ensuring the successful execution of key People programmes across the organisation. Operating in a fast-paced, regulated financial services environment, this individual will combine strategic thinking with strong operational delivery. The successful candidate will bring structure, pace, and clarity to complex initiatives, produce high-quality executive materials and insights, and help ensure the People agenda is aligned to broader business priorities.

Key Responsibilities

• Partner closely with the Chief People Officer to drive execution of the People strategy and key functional priorities.
• Coordinate strategic HR and business-critical projects across areas such as HR Business Partnering, Talent Acquisition, Learning & Development and Payroll & benefits.
• Develop high-quality executive presentations, board materials, briefing papers, dashboards, and communications for senior stakeholders.
• Establish and manage governance processes, project plans, reporting cadences, and action tracking to ensure delivery against agreed objectives and timelines.
• Support the prioritisation and coordination of activity across the People function, ensuring alignment, accountability, and visibility of progress.
• Analyse workforce, operational, and organisational data to generate insights and support decision-making.
• Prepare briefing materials and support the CPO in executive meetings, leadership forums, and strategic planning discussions.
• Monitor external market trends, regulatory developments, and best practice across financial services and insurance to inform People initiatives and recommendations.
• Act as a highly trusted and confidential advisor within the function, demonstrating sound judgement, discretion, and professionalism at all times.

Skills and Experience Specification

Essential

• Proven experience in HR Strategy / Business Management, Chief of Staff, Consulting, or a similar strategic operations role within financial services, insurance, or another complex regulated environment.
• Strong project and programme management capability, with experience coordinating multiple high-priority initiatives simultaneously.
• Exceptional written and verbal communication skills, including the ability to produce polished executive-level presentations and materials.
• Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into clear recommendations and actions.
• Highly organised with excellent attention to detail and the ability to operate effectively in a fast-paced, evolving environment.
• Demonstrated ability to influence and build credibility with senior stakeholders across functions and levels.
• Commercially minded with an understanding of organisational dynamics and the strategic role of HR within a business.
• Advanced proficiency in Microsoft PowerPoint and Excel; comfortable working with HR metrics, reporting, and dashboards.

Desirable

• Experience supporting C-suite or Executive Committee leaders directly.
• Background in management consulting, transformation, organisational change, or strategic workforce planning.
• Experience within the Lloyd’s, specialty insurance, or broader insurance market.
• Familiarity with HR technologies (Workday), people analytics tools, and process improvement methodologies.

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer.