At a Glance
- Tasks: Lead procurement operations and drive transformation for high-performing services.
- Company: Join Tokio Marine HCC, a leading specialty insurer with a focus on innovation.
- Benefits: Competitive salary, supportive culture, and opportunities for professional growth.
- Other info: Be part of a team that values creativity and empowers you to make a difference.
- Why this job: Shape the future of procurement while making a real impact in a dynamic environment.
- Qualifications: Proven leadership in procurement operations and strong project management skills.
The predicted salary is between 60000 - 80000 € per year.
The Head of Procurement Operations is a key role within the Procurement function, driving transformation and enabling scalable, high-performing procurement services. The position leads Procurement Operations; the high performing, engine room responsible for intake and orchestrating all core procurement operational processes. The role manages risk, legal, and analytics functions, ensuring strategic alignment, operational excellence, and regulatory compliance across the full supplier lifecycle.
The role requires great leadership, exceptional process management, tight quality control, and a commitment to continuously improving workflow efficiency. Managing a team of 4, this role ensures that all activities provide outstanding customer service to internal stakeholders and suppliers alike. The team is growing and taken on additional responsibility for supporting Enterprise wide IT agreements through executing a Global Procurement service to deliver consistent, stable and high-quality IT services and cost optimization for the organisation across the globe. This is an excellent opportunity for someone looking to build and shape a growing Procurement function with great access to the senior leadership in the organisation. You will shape how the operation runs and grows, ensuring greater use of technology and AI in a maturing function.
Key Responsibilities
- Strategic & Operating Model Leadership
- Deliver Procurement Strategy, Transformation Roadmap and Target Operating Model for TMHCC International
- Champion forward-looking procurement strategies, while maintaining regulatory compliance
- Drive service excellence and customer experience to deliver a seamless, supportive, and professional service for stakeholders and suppliers.
- Leadership & Team Development
- Lead, coach, develop and manage a cross-functional team across legal, risk, operations, and analytics professionals building high‐performing team that meets service and quality standards
- Foster a high-performance culture promoting accountability and innovation.
- Governance, Compliance & Risk
- Set, maintain, and evolve procurement policies, controls, and audit-ready documentation
- Maintain and improve operational processes and controls to ensure efficiency, scalability, and reduction of errors and cycle times
- Act as the central escalation point for operational issues to remove blockers quickly and maintain momentum across all workflows
- Monitor performance, metrics, and throughput to provide visibility of operational health and drive continuous improvement
- Collaborate with Procurement colleagues, and all 2nd line functions to ensure aligned controls, smooth handovers, and strong organisational integration
- Establish and lead governance forums, KPIs, and escalation processes
- Establish and oversee supplier due diligence, onboarding, and risk monitoring
- Process, Reporting, Technology & Analytics Enablement
- Design and implement scalable end-to-end processes.
- Deliver scalable procurement intake and orchestration
- Own the end-to-end procurement technology roadmap and digitization
- Establish procurement data governance and analytics frameworks
- Establish reporting requirements and delivery of timely reporting and associated insights.
- Stakeholder & Executive Engagement
- Support Head of Procurement in executive preparations
- Own and execute procurement communication and engagement strategy
- Lead Quarterly Business Reviews and MI delivery.
Skills and Experience Specification:
Essential:
- Proven success leading procurement Operations
- Exceptional planning, organisation, and prioritisation skills
- Strong project and programme delivery experience in complex regulatory environments
- Deep knowledge of Source-to-Pay technology, process design, controls, and stakeholder enablement
- ESG/sustainable procurement awareness embedded into supplier management/selection expectations
- Customer service mindset with a professional, solutions‐focused approach.
- Strong organisation and prioritisation to manage multiple workflows
- Attention to detail across all operational processes and controls
- Clear and effective communication with stakeholders and suppliers
- Analytical and problem‐solving skills to assess issues and risks
- People management and coaching to support a small team
- Process improvement skills to enhance efficiency and consistency
- Resilience and adaptability in a fast‐paced environment.
Desirable:
- Master's degree (Business/Supply Chain/Finance/Engineering or similar), coupled with transformation experience
- Professional certification desirable (e.g., CIPS/CPSM/CPIM), and PM credentials a plus.
Your success is our priority. In a world that is rapidly changing, TMHCC enables you to take on opportunities with confidence. At Tokio Marine HCC, we pride ourselves on hiring the smartest, most conscientious people, who want to make a difference no matter their background. And then we give them the support and trust they need. We're always looking for curious, creative transformative thinkers who want to change the status quo and have a passion for doing the right thing. If this is you, then we want you on our team.
Head of Procurement Operations (12 month FTC) in London employer: Tokio Marine HCC
At Tokio Marine HCC, we foster a dynamic and inclusive work culture that prioritises employee growth and innovation. As the Head of Procurement Operations, you will lead a high-performing team in a supportive environment located in the vibrant city of London, with access to senior leadership and opportunities to shape the future of procurement through technology and strategic initiatives. Our commitment to empowering our people and delivering exceptional service makes us an outstanding employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Procurement Operations (12 month FTC) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals. We want to see you shine!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and shows your enthusiasm for the role. We love seeing candidates who take initiative!
We think you need these skills to ace Head of Procurement Operations (12 month FTC) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Procurement Operations role. Highlight your relevant experience in procurement operations, leadership, and process management. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any specific achievements that demonstrate your capabilities.
Showcase Your Leadership Skills:Since this role involves managing a team, make sure to highlight your leadership experience. Share examples of how you've developed teams and driven performance in previous roles. We love seeing how you inspire others!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Tokio Marine HCC
✨Know Your Procurement Inside Out
Before the interview, make sure you brush up on your procurement knowledge. Understand the latest trends in procurement operations, especially in the insurance sector. Be ready to discuss how you can drive transformation and efficiency in procurement processes.
✨Showcase Your Leadership Skills
As a Head of Procurement Operations, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, development, and fostering a high-performance culture. Highlight your ability to promote accountability and innovation.
✨Demonstrate Your Analytical Mindset
Be prepared to discuss how you approach problem-solving and risk management. Share specific instances where your analytical skills have led to improved operational processes or compliance. This will show that you can maintain operational excellence while driving continuous improvement.
✨Engage with Stakeholders Effectively
Communication is key in this role. Think of ways you've successfully engaged with stakeholders in previous positions. Be ready to talk about how you would execute a procurement communication strategy and lead business reviews, ensuring everyone is aligned and informed.
