Assistant Claims Manager - Marine in London

Reporting to: Head of Marine Claims

Direct Reports: 2 direct reports initially (this may increase over time)

Position Type: Permanent, Working Arrangement: Hybrid: 3 days in the office 2 working from home

Overview:

Why Tokio Marine HCC? Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose:

To support the Head of Marine Claims in the effective management of marine claims operations, ensuring high service standards, efficient claims handling, regulatory compliance, and achievement of departmental objectives.

Key Responsibilities:

• Manage the day-to-day operation of the marine claims team.
• Work closely with the Marine Underwriting Teams.
• Monitor claims workloads and resource allocation.
• Supervise claims handlers and support staff.
• Ensure adherence to service standards, KPIs, and SLAs.
• Review claims reserves and settlement recommendations within delegated authority.
• Handle and escalate technical, complex, or high-value matters in accordance with referral procedures.
• Support staff development, coaching, and performance management.
• Produce management information and reports.
• Assist with process improvement initiatives and projects.
• Ensure compliance with company policies, regulatory requirements, and delegated authorities.
• Manage customer, broker and TPAs service issues and operational escalations.

Skills and Experience Specification:

Essential:

• Ideally 5 to 7 years’ experience handling marine claims, with the technical judgement to assess complex, technical, or high-value matters and escalate appropriately in line with referral procedures.
• Excellent understanding of claims reserving, settlement recommendations, delegated authority requirements, and effective claims governance.
• Experience supervising, mentoring, or coaching claims colleagues.
• Ability to manage day-to-day team operations, including workload monitoring, resource allocation, service standards, KPIs, and SLAs.
• Excellent stakeholder management and communication skills, with the ability to work effectively with customers, brokers, third-party administrators, internal teams, and senior stakeholders.
• Sound awareness of regulatory, company policy, and delegated authority requirements relevant to claims operations.
• Ability to produce clear management information, reports, and operational updates to support decision-making.
• Willingness and ability to travel to the US and Europe approximately two to three times per year.

Desirable:

• Experience handling US marine claims.
• Previous experience managing a team.
• Experience contributing to process improvement initiatives, operational projects, or service enhancement activity.

What We Offer:

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

The Tokio Marine HCC Group of companies is an equal opportunity employer.