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- Tasks: Lead a team in managing and resolving complaints while ensuring compliance with UK regulations.
- Company: A top insurance provider known for its commitment to customer satisfaction.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference by improving customer experiences and leading a dynamic team.
- Qualifications: Strong understanding of complaints regulations and excellent people management skills.
- Other info: Collaborative environment focused on team development and stakeholder engagement.
The predicted salary is between 43200 - 72000 £ per year.
A leading insurance provider is seeking a Complaints Team Manager to oversee their complaints handling team in Greater London. The ideal candidate will have a strong understanding of UK complaints regulations and possess excellent people management skills.
Responsibilities include:
- Managing the complaint management framework
- Investigating complex complaints
- Ensuring the team meets regulatory deadlines
This role offers a hybrid working model with 3 days in the office, focusing on team development and stakeholder collaboration.
Hybrid Complaints & Conduct Risk Lead employer: Tokio Marine HCC
Contact Detail:
Tokio Marine HCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Complaints & Conduct Risk Lead
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work in complaints management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on UK complaints regulations. We want you to be the go-to expert in the room! Show them you know your stuff and can handle complex complaints with ease.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Complaints Team Manager role. We’ve got all the latest openings, and applying directly can sometimes give you an edge over other candidates!
We think you need these skills to ace Hybrid Complaints & Conduct Risk Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with complaints handling and people management. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements in these areas!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Complaints Team Manager role. We love seeing genuine enthusiasm and a clear understanding of UK complaints regulations.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex complaints in the past. We’re looking for someone who can navigate tricky situations with ease, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Tokio Marine HCC
✨Know Your Regulations
Make sure you brush up on UK complaints regulations before the interview. Being able to discuss specific regulations and how they apply to the role will show that you’re not just familiar with the basics, but that you’re ready to lead a team in compliance.
✨Showcase Your People Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you’ve resolved conflicts or developed team members. This will demonstrate your people management skills and your ability to foster a positive team environment.
✨Be Ready for Complex Scenarios
Expect to be asked about how you would handle complex complaints. Prepare a couple of case studies from your previous experience where you navigated tricky situations. This will highlight your problem-solving abilities and your approach to maintaining regulatory standards.
✨Emphasise Collaboration
Since the role involves stakeholder collaboration, think of examples where you’ve worked with different departments or external parties. Discuss how you built relationships and ensured everyone was aligned, as this will show you understand the importance of teamwork in managing complaints effectively.
