At a Glance
- Tasks: Lead procurement operations and drive transformation for high-performing services.
- Company: Join Tokio Marine HCC, a leading specialty insurer with a focus on innovation.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Be part of a culture that values creativity, accountability, and making a difference.
- Why this job: Shape the future of procurement while working with cutting-edge technology and a dynamic team.
- Qualifications: Proven leadership in procurement operations and strong project management skills.
The predicted salary is between 60000 - 75000 € per year.
The Head of Procurement Operations is a key role within the Procurement function, driving transformation and enabling scalable, high-performing procurement services. The position leads Procurement Operations; the high performing, engine room responsible for intake and orchestrating all core procurement operational processes. The role manages risk, legal, and analytics functions, ensuring strategic alignment, operational excellence, and regulatory compliance across the full supplier lifecycle.
The role requires great leadership, exceptional process management, tight quality control, and a commitment to continuously improving workflow efficiency. Managing a team of 4, this role ensures that all activities provide outstanding customer service to internal stakeholders and suppliers alike. The team is growing and taken on additional responsibility for supporting Enterprise wide IT agreements through executing a Global Procurement service to deliver consistent, stable and high-quality IT services and cost optimization for the organisation across the globe. This is an excellent opportunity for someone looking to build and shape a growing Procurement function with great access to the senior leadership in the organisation. You will shape how the operation runs and grows, ensuring greater use of technology and AI in a maturing function.
Key Responsibilities
- Strategic & Operating Model Leadership
- Deliver Procurement Strategy, Transformation Roadmap and Target Operating Model for TMHCC International
- Champion forward-looking procurement strategies, while maintaining regulatory compliance
- Drive service excellence and customer experience to deliver a seamless, supportive, and professional service for stakeholders and suppliers.
- Leadership & Team Development
- Lead, coach, develop and manage a cross-functional team across legal, risk, operations, and analytics professionals building high‐performing team that meets service and quality standards
- Foster a high-performance culture promoting accountability and innovation.
- Governance, Compliance & Risk
- Set, maintain, and evolve procurement policies, controls, and audit-ready documentation
- Maintain and improve operational processes and controls to ensure efficiency, scalability, and reduction of errors and cycle times
- Act as the central escalation point for operational issues to remove blockers quickly and maintain momentum across all workflows
- Monitor performance, metrics, and throughput to provide visibility of operational health and drive continuous improvement
- Collaborate with Procurement colleagues, and all 2nd line functions to ensure aligned controls, smooth handovers, and strong organisational integration
- Establish and lead governance forums, KPIs, and escalation processes
- Establish and oversee supplier due diligence, onboarding, and risk monitoring
- Process, Reporting, Technology & Analytics Enablement
- Design and implement scalable end-to-end processes.
- Deliver scalable procurement intake and orchestration
- Own the end-to-end procurement technology roadmap and digitization
- Establish procurement data governance and analytics frameworks
- Establish reporting requirements and delivery of timely reporting and associated insights.
- Stakeholder & Executive Engagement
- Support Head of Procurement in executive preparations
- Own and execute procurement communication and engagement strategy
- Lead Quarterly Business Reviews and MI delivery.
Skills and Experience Specification:
Essential:
- Proven success leading procurement Operations
- Exceptional planning, organisation, and prioritisation skills
- Strong project and programme delivery experience in complex regulatory environments
- Deep knowledge of Source-to-Pay technology, process design, controls, and stakeholder enablement
- ESG/sustainable procurement awareness embedded into supplier management/selection expectations
- Customer service mindset with a professional, solutions‐focused approach.
- Strong organisation and prioritisation to manage multiple workflows
- Attention to detail across all operational processes and controls
- Clear and effective communication with stakeholders and suppliers
- Analytical and problem‐solving skills to assess issues and risks
- People management and coaching to support a small team
- Process improvement skills to enhance efficiency and consistency
- Resilience and adaptability in a fast‐paced environment.
Desirable:
- Master’s degree (Business/Supply Chain/Finance/Engineering or similar), coupled with transformation experience
- Professional certification desirable (e.g., CIPS/CPSM/CPIM), and PM credentials a plus.
Your success is our priority. In a world that is rapidly changing, TMHCC enables you to take on opportunities with confidence. At Tokio Marine HCC, we pride ourselves on hiring the smartest, most conscientious people, who want to make a difference no matter their background. And then we give them the support and trust they need. We’re always looking for curious, creative transformative thinkers who want to change the status quo and have a passion for doing the right thing. If this is you, then we want you on our team.
Head of Procurement Operations (12 month FTC) employer: Tokio Marine HCC
At Tokio Marine HCC, we foster a dynamic and inclusive work culture that prioritises employee growth and innovation. As the Head of Procurement Operations, you will have the opportunity to lead a high-performing team in London, driving transformation and efficiency while enjoying access to senior leadership and a commitment to professional development. Our focus on empowering our people and delivering exceptional service makes us an outstanding employer for those seeking meaningful and rewarding careers in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Procurement Operations (12 month FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable answering common questions and discussing your experience. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Head of Procurement Operations (12 month FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Procurement Operations role. Highlight your relevant experience in procurement operations, leadership, and process management. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention any specific achievements that demonstrate your capabilities in procurement.
Showcase Your Leadership Skills:Since this role involves managing a team, make sure to highlight your leadership experience. Share examples of how you've developed teams or driven transformation in previous roles. We love seeing how you can inspire others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining our team at Tokio Marine HCC!
How to prepare for a job interview at Tokio Marine HCC
✨Know Your Procurement Stuff
Make sure you brush up on your procurement knowledge, especially around Source-to-Pay technology and process design. Be ready to discuss how you've successfully led procurement operations in the past and how you can bring that experience to the role.
✨Showcase Your Leadership Skills
This role involves managing a team, so be prepared to share examples of how you've developed and led teams in previous positions. Highlight your coaching style and how you foster a high-performance culture.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your analytical and problem-solving skills. Think of specific challenges you've faced in procurement and how you navigated them. This will show your resilience and adaptability in a fast-paced environment.
✨Engage with Stakeholders
Since stakeholder engagement is key, prepare to discuss how you've effectively communicated with various stakeholders in the past. Share strategies you've used to ensure smooth handovers and strong organisational integration.
